How to resolve : "Failed to call SAP BusinessObjects Cloud agent" ?

[Former Member]

Hi guys,

I'm having some errors when I'm trying to create a new connection as "Import Date Connection" for SAP Universe.

I already searched some issues to this error and I have find some topic like :

-

-

-

but I tried every tips but nothing help me..

I will explain you how I have configured my SAP HANA Cloud Connector and my agent SAP BusinessObjects Cloud.

• Configuration server TOMCAT & BI (same server for both)

Server's name : KALEE

System : Windows 2012 R2

Version Tomcat : 8.0.21

Tomcat port : 8080

Version BI : 4.2 SP2 Patch 3 update

CMS port : 6400

• Tool's cloud

- Download JVM 8.1 and extract --> Ok

- Download SAP Cloud Connector --> Ok

- Installation of SAP CC --> Ok (I used the JVM_8.1's directory for the configuration)

- Change Administrator's password --> Ok

- Initial configuration :

- Verification --> Ok

- Download and install "SAP Cloud Agent"

- The agent will automatically deploy

- Create a user for the SAP BusinessObjects Cloud agent

!!!!And server Tomcat has been rebooted.!!!!

- After the reboot,  "To test if the installation was successful, open the following URL in your browser: http://[Host]:[Port]/C4A_AGENT/service/api/epm/bw. The following success message should be displayed: 200"

I do not have any message like "200" on my web page but when I'm using "Fiddler" :

Is this bad if I can't see the message on my web page by the link "kalee:8080/C4A_AGENT/service/api/epm/bw" but I can see it with Fiddler ? Is the agent cloud working well ?

- HANA Cloud Connector configuration :

• Step 1 :

• Step 2 :

• Step 3 :

• Step 4 :

• Step 5 :

• Step 6 :

• Step 7 :

• Step 8 :

• Step 9 : (Cloud side)

• Step 10 : (I used my virtual host as the Cloud Connector)

User name used : admincloud

Password : ****

• Step 11 : New BI4 Connection

And .....

I don't know how I can resolve this error, I have done a lot try but nothing work. Maybe , you can help me ?

Do I configure well my new BI4 connection ?

Is my agent working well ?

I have tried:

- Deploying and Undeploying the agent multiple times.

- Stop / start tomcat service multiple times

- Making sure HCC is configured correctly

I tried this one too :

"#3 I have configured both HCC and Tomcat correctly, but now I am receiving an Error that says “Make sure BO Cloud Agent is Deployed correctly” and wouldn’t let me create a connection, what should I do?

This issue had taken me a while to figure out but the resolution is easy and silly. Make sure that you are creating the connection in the BOC tenant that your HCC account is designated to. For example, if your BOC runs on tenant 005, and you were assigned an HCC account for that tenant, then you cannot use the same HCC account for tenant, say, 008. So, only 1 HCC account (S-User) can be assigned to only 1 tenant. "

Thank you guys !

E.R

[former_member8403 · Accepted solution]

Hello Enzo,

I'd suggest to contact SAP Support as you may need a HCP account configured by Cloud Ops to connect with your HCC installed.

Further info can be also found in this KBA 2328435 or in the guide here.

Cheers,
Mark

[JohnL · Accepted solution]

Hi Mark / Enzo,

It may also be related to this:

2354809 - SAP BusinessObjects Cloud gives "Failed to call SAP BusinessObjects Cloud agent"

https://launchpad.support.sap.com/#/notes/2354809

Please create an incident using component LOD-ANA-BI and SAP should help you with your issue.

Excellent way to post your issue by the way!!!

[Former Member · Accepted solution]

Hi Mark,

Thank you a lot for your reply.

I'm using an s-user-Trial for HanaCloudConnector, do you think that have some impact on my configuration ?

I find this s-usertrial when I'm connected on the SAP HANA Cloud Platform Cokpit

By the way, when I find this :

Cheers,

E.R

[Former Member · Accepted solution]

Hi John,

Thank you a lot for your reply.

I will create an incident so ! I hope SAP would help me aha !

I really do not understand this issue because I did evreythings that the guide ask to do.

[Former Member]

Hi guys,

I'm coming back to tell you that SAP solved my issue.

They gave me a new account to use for my HCC's configuration.

Henceforth this is working !

Thank you for your help.

[former_member8403]

Hi Enzo, I'm glad to hear that the problem has been solved.

Cheers,

Mark

[Former Member]

Hi Enzo,

Let me begin with this, your C4A_Agent is configured correctly.

You've setup your HCC correctly.

And.... You put the information on BOC correctly.

With that said, I can only think of two things to suggest:

1) Set your virtual host name to the exact "system name" in your BI launchpad. So in this case, your system name is kalee:6400, set your virtual host name to kalee:6400 and change it in BOC as well.

2) Make sure to double check point #3 mentioned towards the end of your post. Did you get an HCC environment after opening a support ticket? Or did you create a trial one on your own? If it's the latter, then it won't work.

Hope this help!

Moe

[Former Member]

Hi Mohammad,

Thank you for your reply.

1) I tried this one too and I got the same message.

2) I opened yesterday a support ticket yesterday, so now I'm waiting

To answer your question, I did not create an HCC environment, I was using my s-user to connect at HCC and using my s-user "trial" that I find on HCC.

Cheers.

E.R

[Former Member]

HI Enzo,

I think I know what's causing this issue. SAP support will set you up with a new connector ID to use in HCC which is directly related to your BOC tenant.

that should fix the issue.

Regards,

Moe

[Henry_Banks]

great catch, top troubleshooting!

[former_member610804]

Hi Enzo/ Cloud analytics ,

I am also getting the same issue even i have maintained the same name for internal and virtual hosts.

is there any other help from sap/Can u suggest me how to get this.

Thanks

vaman