Service Ticket Routing based on Sales Group

[Former Member]

HI Team,

We need to rout the ticket based on Sales Group,

Currently we identify customer based on Email - need to assign the service team based on sales group, but in routing rules we don't have sales group

We can add Sales group in to routing rules?

Regards

Rachappa

[Former Member]

HI, Thanks for reply,

We already considering territory option but we able to add sales group that would help us.

Regards

Rachappa

[former_member364671]

Hi Rachappa, you can look into implementing Territory Management, and route using that. Please refer to the Cloud for Customer Administrator Guide in order to find out more information.