How to add Administrator back to the Work Center?

[Former Member]

Hello experts,

I think I made a mistake because all my Work Centers have vanished except Application and User Management and Business Partner.

How can I put Administrator and others back since I do not have the administration screen neither the adapt on the top right corner?

Can someone help me, please?

Thanks

Regards,

Patricia

[suman_saurabh]

Hi Petricia,

1. Go to the Application and User Management work center.

2. Go to the Business users view.

3. Search for your user.

4. Edit Access Rights of the user.

5. Assign work center "Administration" and other required work center.

6. Save your changes.

Regards,

Suman

[Former Member]

Hi Suman and thanks for getting back to me.

I actually have tried this already but the problem is that I don't have Business users view under my User Management work center.

I am stuck.ny other idea?

Thanks and have a nice day!

Patricia

[suman_saurabh]

Hi Patricia,

In this case you cannot add them yourself.

You have two options:

1. Check if any other user in your system has admin rights. If yes, then that user can assign the required work centers again to your user.

2. If none of the users in your system has such access then raise an incident for SAP, with your approval to add the required work centers.

Regards,

Suman

[Former Member]

Suman,

Just one more question, please.

How do I check if any other user in my system has admin rights?

I got this list but PDIUSER has data issues so I am not able to use it yet.

Sorry for asking you so many questions but C4C is quite new for me and my boss wants to me to learn asap.

Thanks once again.

Have a nice day!

Patricia

Business Role

ADMINISTRATION01

PDIUSER

USSalesman

USSalesops

USSalesrep01

USSalesrep02

USSalesrep03

USSalesrep04

USSalesrep05

Business Role	Product Line / Business Unit
SERVICEADMIN01
SERVICEAGENT01	Mobile Service Unit
SERVICEAGENT03	Computer Hardware Service Unit
SERVICEAGENT05	Camera Service Unit
SERVICEAGENT07	Sustainable Products Service Unit
SERVICEMANAGER01	Level 1 Support
SERVICEMANAGER02	Level 2 Escalation Support
DIRECTOR01	Almika Service

Access Information to SAP Cloud for Social Engagement:

Social Agent	Social Manager	Product Line
SOCIALADMIN01
COLLABORATOR01
SOCIALAGENT01	SOCIALMANAGER01	Sustainable Products
SOCIALAGENT02	SOCIALMANAGER02	Computer Hardware
SOCIALAGENT03	SOCIALMANAGER03	Mobile
SOCIALAGENT04	SOCIALMANAGER04	Camera
SOCIALAGENT09	SOCIALMANAGER05	Financial Services
SOCIALAGENT11	SOCIALMANAGER06	Retail
SOCIALAGENT13	SOCIALMANAGER07	Entertainment
SOCIALAGENT15	SOCIALMANAGER08	Communications
SOCIALAGENT17	SOCIALMANAGER09	Travel
SOCIALAGENT19	SOCIALMANAGER10	Fashion
SOCIALAGENT21	SOCIALMANAGER11	Citizen Services
SOCIALAGENT23	SOCIALMANAGER12	Bikes
SOCIALAGENT25	SOCIALMANAGER13	Medicine

[suman_saurabh]

Hi Patricia,

You will not be able to check it as you do not have access right.

Please check with your key user or add this question in the incident you have created.

Regards,

Suman

[Former Member]

Hi Suman,

Thanks. I have already raised an incident.

Regards,

Patricia