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SUM ERROR: Check the browser console for more information.

Hi,

I started an EHP8 upgrade on SUM SP17, although the upgrade is going on i have an issue with a SUM error pop up that appears which says "Internal error occurred", "Detailed Message : Message from service : ,| Check the browser console for more information"

Please find the below screens

Although the upgrade is running in the backup, everytime I load or refresh the SUM screen this error comes up.

And everytime i have to input something on the screen and click next, this pop up comes up.

Can you suggest how i can get rid of this.

I check the Host agent and we are on 721 with the lastest patch 7

Regards,

Sebastian

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3 Answers

  • Posted on Aug 19, 2016 at 10:17 AM

    Hi Pikakala,

    Can you please paste/check the dev_hostagent log file.

    It will record the information of error.

    With Regards

    Ashutosh Chaturvedi

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    • Hi Sebastian,

      Error in the log is that it is getting lmsl is getting detached from the browser.

      [Thr 139692615239424] Fri Aug 19 10:22:43 2016

      [Thr 139692615239424] HTTPHandlerManager : HTTP Handler found for /lmsl/sumabap/SID/doc/sluigui/resources/sap/ui/core/themes/base/fonts/SAP-icons.ttf

      [Thr 139692615239424] ### Connection /lmsl/sumabap/SID attached

      [Thr 139692615239424] ### Connection /lmsl/sumabap/SID detached

      you have to upgrade the hostagent , in the system and also if the issue does not get resolve , then you have to extract the SUM tool and start it from beginning.

      With Regards

      Ashutosh Chaturvedi

  • author's profile photo Former Member
    Former Member
    Posted on Aug 19, 2016 at 10:29 AM

    HI,

    Stop SUM completely as it is in the extraction phase now. Try to upgrade host agent to available patch level for the release. And start SUM again. It seems it is the connection issue between web browser and SUM. Hope this kind of issues may be sorted out by restarting SUM process again.

    Regards,

    Ganesan

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  • Posted on Aug 19, 2016 at 01:13 PM

    Hi Guys,

    I updated the SAP HOST AGENT 7.21 to SP 17.

    Then i restarted the SUM. ,But when i proceed clicking on the activities that appear in Extraction Phase I still see the window.

    So i had a look at sapstartsrv.log..and i found the below. i mean the upgrade is running, but i want to get rid of the annoying window.

    sapstartsrv.log


    [Thr 140214163900160] HTTPHandlerManager : HTTP Handler found for /slp/sumabap/SID/actions?_=1471611789081

    [Thr 140214163900160] HTTP Handler found for /lmsl/sumabap/SID/slp/actions?_=1471611789081

    [Thr 140214163900160] ### Connection /lmsl/sumabap/SID attached

    [Thr 140214161258240] Fri Aug 19 13:03:40 2016

    [Thr 140214161258240] HTTPHandlerManager : HTTP Handler found for /lmsl/sumabap/SID/doc/sluigui/resources/sap/ui/layout/messagebundle_en_US.properties

    [Thr 140214163900160] ### Connection /lmsl/sumabap/SID detached

    [Thr 140214161258240] ### Connection /lmsl/sumabap/SID attached

    [Thr 140214161258240] ### Connection /lmsl/sumabap/SID detached

    [Thr 140214161258240] HTTPHandlerManager : HTTP Handler found for /lmsl/sumabap/SID/doc/sluigui/resources/sap/ui/commons/themes/sap_bluecrystal/img/radiobutton.png

    [Thr 140214161258240] ### Connection /lmsl/sumabap/SID attached

    [Thr 140214161258240] ### Connection /lmsl/sumabap/SID detached

    Regards,

    Sebastian

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    • Hi Sebastian,

      You need to follow the below steps to resolve your issue.

      - Stop the SUM process and as nothing yet been performed by the system

      - Delete the existing SUM directory.

      - Downlaod the SUM SP17 patch 6

      - Extract the SUM

      - Register it with SAPhostagent

      - Start the SUM in browser.

      There will be some problem with the your SUM version and i have faced this issue earlier which didn't get resolved by updating the saphostagent.

      Earlier also i have mentioned the process.

      With Regards

      Ashutosh Chaturvedi

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