Skip to Content
avatar image
Former Member

SUM SP17 was unable to connect to the SAPControl web service

Hi Friends,

                  I faced an error in initialization phase while updating a java patch to NW 7.4 PI using SUM SP17. The error and logs are attached below. Could anyone please help me to resolve the error.            

Process is in error state

Current step: Specify OS User Credentials

Error in Specify OS User Credentials Step The following error has occured during the execution of the current step:

The update tool was unable to connect to the SAPControl web service on any of the detected instance numbers. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information. The update tool is unable to detect the instances information for instance number: 0 on host: null via the SAPCONTROL web service API. Either the SAP Start Service associated with this instance is not running or a required functionality is not supported by the current version of the Kernel. See SAP Note 1401712 for further information. Sapcontrol client could not perform action get instance properties on instance 0 Return code condition success evaluated to false for process sapcontrol for action get instance properties.

For more information, see the files E:\usr\sap\PID\SUM\sdt\log\SUM\INPUT-OS-USER-PASSWORDS_10.LOG and ProcessOverview.html.

To troubleshoot the problem use the provided information. An SAP Note may provide a solution to this problem. Search for SAP Notes with the following keywords:

DETECT  input_credentials  input-credentials-dialog  input-os-user-passwords  com.sap.sdt.j2ee.services.servicesimpl.UserCredentialsDialogService  class com.sap.sdt.tools.sysinfo.InstanceDetectorException

You may now do one of the following:

  • Repeat step from point of failure. After you have corrected the error, you can repeat the step from the exact point where the error occurred.

Repeat Repeat step from point of failure with maximum tracing level

Choose Cancel to shut down the SUM process and user interface.

Logs:

<!--LOGHEADER[START]/-->

<!--HELP[Manual modification of the header may cause parsing problem!]/-->

<!--LOGGINGVERSION[2.0.7.1006]/-->

<!--NAME[E:\usr\sap\PID\SUM\sdt\log\SUM\INPUT-OS-USER-PASSWORDS_09.LOG]/-->

<!--PATTERN[INPUT-OS-USER-PASSWORDS_09.LOG]/-->

<!--FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%6s]: %m)]/-->

<!--ENCODING[UTF8]/-->

<!--LOGHEADER[END]/-->

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 493, name sapcontrol has been started.

Aug 17, 2016 9:28:21 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -prot NI_HTTPS -function ParameterValue SAPPROFILE

Aug 17, 2016 9:28:21 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_98.OUT

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 493 has been started.

Aug 17, 2016 9:28:21 PM [Info  ]: Waiting for process ID 493, name sapcontrol to finish.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 493, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:21 PM [Info  ]: Error in detection of instance profile path/dir via sapcontrol

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 494, name sapcontrol has been started.

Aug 17, 2016 9:28:21 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -prot NI_HTTPS -function AccessCheck Stop

Aug 17, 2016 9:28:21 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_ACCESSCHECK_00_66.OUT

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 494 has been started.

Aug 17, 2016 9:28:21 PM [Info  ]: Waiting for process ID 494, name sapcontrol to finish.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 494, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 495, name sapcontrol has been started.

Aug 17, 2016 9:28:21 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -prot NI_HTTPS -function ParameterValue SAPPROFILE

Aug 17, 2016 9:28:21 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_99.OUT

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 495 has been started.

Aug 17, 2016 9:28:21 PM [Info  ]: Waiting for process ID 495, name sapcontrol to finish.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 495, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:21 PM [Info  ]: Error in detection of instance profile path/dir via sapcontrol

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 496, name sapcontrol has been started.

Aug 17, 2016 9:28:21 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -prot NI_HTTPS -function GetProcessList

Aug 17, 2016 9:28:21 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_GETPROCESSLIST_00_57.OUT

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 496 has been started.

Aug 17, 2016 9:28:21 PM [Info  ]: Waiting for process ID 496, name sapcontrol to finish.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 496, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:21 PM [Info  ]: The sapcontrol service on host aepidv1 and instance 00 is not started.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 497, name sapcontrol has been started.

Aug 17, 2016 9:28:21 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -prot NI_HTTP -function GetProcessList

Aug 17, 2016 9:28:21 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_GETPROCESSLIST_00_58.OUT

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 497 has been started.

Aug 17, 2016 9:28:21 PM [Info  ]: Waiting for process ID 497, name sapcontrol to finish.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 497, name sapcontrol has been finished, exit code 3.

Aug 17, 2016 9:28:21 PM [Info  ]: The sapcontrol service on host aepidv1 and instance 00 is started.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 498, name sapcontrol has been started.

Aug 17, 2016 9:28:21 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -prot NI_HTTP -function AccessCheck Stop

Aug 17, 2016 9:28:21 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_ACCESSCHECK_00_67.OUT

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 498 has been started.

Aug 17, 2016 9:28:21 PM [Info  ]: Waiting for process ID 498, name sapcontrol to finish.

Aug 17, 2016 9:28:21 PM [Info  ]: Process ID 498, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:21 PM [Info  ]: Dialog eliminator UserCredentialsEliminator does not allow to omit dialog UserCredentialsDialog

Aug 17, 2016 9:28:30 PM [Info  ]: Boolean variable message: false

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 499, name sapcontrol has been started.

Aug 17, 2016 9:28:30 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function ParameterValue SAPPROFILE

Aug 17, 2016 9:28:30 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_100.OUT

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 499 has been started.

Aug 17, 2016 9:28:30 PM [Info  ]: Waiting for process ID 499, name sapcontrol to finish.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 499, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:30 PM [Info  ]: Error in detection of instance profile path/dir via sapcontrol

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 500, name sapcontrol has been started.

Aug 17, 2016 9:28:30 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function AccessCheck Stop

Aug 17, 2016 9:28:30 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_ACCESSCHECK_00_68.OUT

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 500 has been started.

Aug 17, 2016 9:28:30 PM [Info  ]: Waiting for process ID 500, name sapcontrol to finish.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 500, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 501, name sapcontrol has been started.

Aug 17, 2016 9:28:30 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function ParameterValue SAPPROFILE

Aug 17, 2016 9:28:30 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_101.OUT

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 501 has been started.

Aug 17, 2016 9:28:30 PM [Info  ]: Waiting for process ID 501, name sapcontrol to finish.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 501, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:30 PM [Info  ]: Error in detection of instance profile path/dir via sapcontrol

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 502, name sapcontrol has been started.

Aug 17, 2016 9:28:30 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function GetProcessList

Aug 17, 2016 9:28:30 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_GETPROCESSLIST_00_59.OUT

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 502 has been started.

Aug 17, 2016 9:28:30 PM [Info  ]: Waiting for process ID 502, name sapcontrol to finish.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 502, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:30 PM [Info  ]: The sapcontrol service on host aepidv1 and instance 00 is not started.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 503, name sapcontrol has been started.

Aug 17, 2016 9:28:30 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTP -function GetProcessList

Aug 17, 2016 9:28:30 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_GETPROCESSLIST_00_60.OUT

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 503 has been started.

Aug 17, 2016 9:28:30 PM [Info  ]: Waiting for process ID 503, name sapcontrol to finish.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 503, name sapcontrol has been finished, exit code 3.

Aug 17, 2016 9:28:30 PM [Info  ]: The sapcontrol service on host aepidv1 and instance 00 is started.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 504, name sapcontrol has been started.

Aug 17, 2016 9:28:30 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTP -function AccessCheck Stop

Aug 17, 2016 9:28:30 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_ACCESSCHECK_00_69.OUT

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 504 has been started.

Aug 17, 2016 9:28:30 PM [Info  ]: Waiting for process ID 504, name sapcontrol to finish.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 504, name sapcontrol has been finished, exit code 0.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 505, name sapcontrol has been started.

Aug 17, 2016 9:28:30 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function ParameterValue SAPPROFILE

Aug 17, 2016 9:28:30 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_102.OUT

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 505 has been started.

Aug 17, 2016 9:28:30 PM [Info  ]: Waiting for process ID 505, name sapcontrol to finish.

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 505, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:30 PM [Info  ]: Error in detection of instance profile path/dir via sapcontrol

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 506, name sapcontrol has been started.

Aug 17, 2016 9:28:30 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function ParameterValue service/protectedwebmethods

Aug 17, 2016 9:28:30 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_103.OUT

Aug 17, 2016 9:28:30 PM [Info  ]: Process ID 506 has been started.

Aug 17, 2016 9:28:30 PM [Info  ]: Waiting for process ID 506, name sapcontrol to finish.

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 506, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 507, name sapcontrol has been started.

Aug 17, 2016 9:28:31 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function ParameterValue SAPPROFILE

Aug 17, 2016 9:28:31 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_104.OUT

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 507 has been started.

Aug 17, 2016 9:28:31 PM [Info  ]: Waiting for process ID 507, name sapcontrol to finish.

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 507, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:31 PM [Info  ]: Error in detection of instance profile path/dir via sapcontrol

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 508, name sapcontrol has been started.

Aug 17, 2016 9:28:31 PM [Info  ]:   Command line: sapcontrol -nr 00 -host aepidv1 -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function ParameterValue SAPLOCALHOST

Aug 17, 2016 9:28:31 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_00_105.OUT

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 508 has been started.

Aug 17, 2016 9:28:31 PM [Info  ]: Waiting for process ID 508, name sapcontrol to finish.

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 508, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 509, name sapcontrol has been started.

Aug 17, 2016 9:28:31 PM [Info  ]:   Command line: sapcontrol -nr 0 -host localhost -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function ParameterValue SAPPROFILE

Aug 17, 2016 9:28:31 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_PARAMETERVALUE_0_09.OUT

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 509 has been started.

Aug 17, 2016 9:28:31 PM [Info  ]: Waiting for process ID 509, name sapcontrol to finish.

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 509, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:31 PM [Info  ]: Error in detection of instance profile path/dir via sapcontrol

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 510, name sapcontrol has been started.

Aug 17, 2016 9:28:31 PM [Info  ]:   Command line: sapcontrol -nr 0 -host localhost -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function GetInstanceProperties

Aug 17, 2016 9:28:31 PM [Info  ]:   Standard out: E:\usr\sap\PID\SUM\sdt\tmp\SAPCONTROL_GETINSTANCEPROPERTIES_0_09.OUT

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 510 has been started.

Aug 17, 2016 9:28:31 PM [Info  ]: Waiting for process ID 510, name sapcontrol to finish.

Aug 17, 2016 9:28:31 PM [Info  ]: Process ID 510, name sapcontrol has been finished, exit code 1.

Aug 17, 2016 9:28:31 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.InstanceDetectorException: The update tool was unable to connect to the SAPControl web service on any of the detected instance numbers. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.

The update tool is unable to detect the instances information for instance number: 0 on host: null via the SAPCONTROL web service API. Either the SAP Start Service associated with this instance is not running or a required functionality is not supported by the current version of the Kernel. See SAP Note 1401712 for further information.

Sapcontrol client could not perform action get instance properties on instance 0

Return code condition success evaluated to false for process sapcontrol for action get instance properties.

.

Thank You,

Narendra.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • avatar image
    Former Member
    Aug 18, 2016 at 05:39 AM

    Hi,

    Is the instance up and running? Have you tried with the OSS note below?

    1401712 - JSPM/SAPJup/SAPehpi/SUM cannot detect all cluster instances

    Regards,

    Ganesan

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Aug 18, 2016 at 03:06 PM

    Dear Narendra,

    Kindly check the blog

    SUM SP13-14 - FAIL: SSSLERR_PEER_CERT_UNTRUSTED (WSATYPE_NOT_FOUND

    Can you run the command manually

    sapcontrol -nr 0 -host localhost -user AE-SGD\pidadm <SecureField> -prot NI_HTTPS -function GetInstanceProperties


    In place of <SecureField> , give the password of pidadm and sent us the output.


    With Regards

    Ashutosh Chaturvedi

    Add comment
    10|10000 characters needed characters exceeded