Hi,
Will appreciate if someone can help me understand expected system response in following scenario:
- C4C system is hosted in Australia
- Maintenance/Downtime is scheduled for, lets say, Saturday morning Australia time
- However, its late evening for international customers (say in US) and they email to raise a service ticket to the b2b or b2c email address during the downtime window
- Will the C4C system automatically create tickets for the emails/communications received during the downtime? Or, is there another way to mitigate this risk of incoming communication vs system downtime?
Thanks in advance!
Regards,
Harsh Vardhan Shrotriya