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Aug 16, 2016 at 03:38 AM

C4C Downtime, What happens to incoming emails for tickets?

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Hi,

Will appreciate if someone can help me understand expected system response in following scenario:

- C4C system is hosted in Australia

- Maintenance/Downtime is scheduled for, lets say, Saturday morning Australia time

- However, its late evening for international customers (say in US) and they email to raise a service ticket to the b2b or b2c email address during the downtime window

- Will the C4C system automatically create tickets for the emails/communications received during the downtime? Or, is there another way to mitigate this risk of incoming communication vs system downtime?

Thanks in advance!

Regards,

Harsh Vardhan Shrotriya