Skip to Content
author's profile photo Former Member
Former Member

SAP Crystal Solutions Presentation Design 2011 Error

Hi All,

Can I please ask for some help for this customer:

A customer who purchased a new HP Z Book and have transferred his SAP Crystal Solutions Presentation Design 2011 along with compatible Excel 2007 to his new computer from his old one, He has the user License and it works perfectly, however when he take a Crystal X file from the old computer and put it on the new computer a message pops up before it opens:

"This file was created with a newer version of Presentation Design and is not compatible with the version installed on this machine. Before you can open this file you must upgrade to the latest version of (%2)."

He said he has no idea what the (%2) means but the file that he was transferring was created on his old machine with the same SAP Crystal Presentation design 2011.

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Posted on Aug 23, 2016 at 12:55 AM

    Might be a service pack problem, you can download the latest version of service pack for Presentation design on the service and fix pack on this forum: SAP Crystal Reports

    fixpack.JPG (140.4 kB)
    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.