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I GOT S-USER I'D PASSWORD. BUT I CANNOT DOWNLOAD PATCHES

Dear all

I received S-USER I'D and password from partner. But I cannot download sap business one software or patches. It is asking again password. I put same password. But it is not allowing to download. Can you give me solutions.

Regards

SiyadSalim

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4 Answers

  • Best Answer
    Posted on Aug 16, 2016 at 01:02 PM

    Hi all,

    Just my 5 cent, this doesn't look like an authorization issue at first glance. I'd suspect more a password issue.

    In order to validate both, please try to logon to support.sap.com (SAP Support Portal) -> Choose your name for "Welcome, ..." -> Display my authorizations and important functions" - there should be authorization object SWDOWNLOAD.

    If all authorizations are in place, alternatively use "Change my password". Please wait 24hours for synchronization of the new password across all landscapes.

    For some more info on recent changes to password policy see SAP note 2342290 - Access to the new support launchpad for SAP Business One

    Hope this helps, Peter

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 15, 2016 at 10:15 PM

    Hi,

    It seems that your S-user ID doen't have authorization to download patches. Please check authorization of your ID and ask the admin user of your organization to assign relevant rights to your user ID for downloading the software.

    Regards,

    Ganesan

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  • Posted on Aug 16, 2016 at 09:53 AM

    Hi Siyad...

    Check with the license provider to assign admin rights to download software from your user...

    Rgds,

    Kennedy

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  • Posted on Aug 16, 2016 at 11:31 AM

    Hi,

    Your partner did not provide authorization for downloading software. Please check your agreement between SAP partner and your company.

    Thanks

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