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Unlocking solution fails - subscription not found

We want to apply our license to a Trial solution, unlocking the solution to do so.

However, when I try the Unlock action, I get:

Green Check on You own the SAP product licenses.

Red X on You have purchased the SAP Cloud Appliance Library subscription package.

CAL wants me to buy subscription package; but we should have them available for my company.

Reviewed this document, no answers found.

Uncertain if this is related to SAP Store capability; but then my colleague/company primary owner has Enterprise Buyer and Software Provisioner.

However, Unlock isn’t available for him; seems to follow the person who created the instance?

Appreciate guidance, can provide demo/more details but prefer not to put too much information related to accounts/userids/tenant on this public forum.

Thanks, Wallace

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  • Best Answer
    Posted on Aug 15, 2016 at 02:19 PM

    Hello Wallace,

    Did you login SAP CAL with the user who ordered the SAP CAL subscription package? If not, the solution would be to ask your colleague to unlock and activate the solution in your SAP CAL account.

    Best regards,


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