cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocking solution fails - subscription not found

Wallace
Active Participant
0 Kudos

We want to apply our license to a Trial solution, unlocking the solution to do so.

However, when I try the Unlock action, I get:

Green Check on You own the SAP product licenses.

Red X on You have purchased the SAP Cloud Appliance Library subscription package.

CAL wants me to buy subscription package; but we should have them available for my company.

Reviewed this document, no answers found.

https://calstatic.hana.ondemand.com/res/docEN/96d12c4fb8ff4fd4a61e5dcc55cd16c4.html

Uncertain if this is related to SAP Store capability; but then my colleague/company primary owner has Enterprise Buyer and Software Provisioner.

However, Unlock isn’t available for him; seems to follow the person who created the instance?

Appreciate guidance, can provide demo/more details but prefer not to put too much information related to accounts/userids/tenant on this public forum.

Thanks, Wallace

Accepted Solutions (1)

Accepted Solutions (1)

stanimir_eisner
Employee
Employee
0 Kudos

Hello Wallace,

Did you login SAP CAL with the user who ordered the SAP CAL subscription package? If not, the solution would be to ask your colleague to unlock and activate the solution in your SAP CAL account.

Best regards,

Stanimir

Wallace
Active Participant
0 Kudos

Hello Stanimir,

As always, thanks for the quick response.

We did try that - but the "unlock" wasn't available for that user.

Best regards,

Wallace

Wallace
Active Participant
0 Kudos

Perhaps a short call/screen share?

Or is it better with a private email with screenshots?

Best Regards, Wallace

stanimir_eisner
Employee
Employee
0 Kudos

Hi Wallace,

Best would be to report an incident to BC-VCM-CAL. There is a link in the Support page in SAP CAL.

Best regards,

Stanimir

Wallace
Active Participant
0 Kudos

Thanks, will do so.  Best Regards, Wallace

Answers (0)