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Aug 15, 2016 at 01:59 PM

Unlocking solution fails - subscription not found

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We want to apply our license to a Trial solution, unlocking the solution to do so.

However, when I try the Unlock action, I get:

Green Check on You own the SAP product licenses.

Red X on You have purchased the SAP Cloud Appliance Library subscription package.

CAL wants me to buy subscription package; but we should have them available for my company.

Reviewed this document, no answers found.

https://calstatic.hana.ondemand.com/res/docEN/96d12c4fb8ff4fd4a61e5dcc55cd16c4.html

Uncertain if this is related to SAP Store capability; but then my colleague/company primary owner has Enterprise Buyer and Software Provisioner.

However, Unlock isn’t available for him; seems to follow the person who created the instance?

Appreciate guidance, can provide demo/more details but prefer not to put too much information related to accounts/userids/tenant on this public forum.

Thanks, Wallace