We want to apply our license to a Trial solution, unlocking the solution to do so.
However, when I try the Unlock action, I get:
Green Check on You own the SAP product licenses.
Red X on You have purchased the SAP Cloud Appliance Library subscription package.
CAL wants me to buy subscription package; but we should have them available for my company.
Reviewed this document, no answers found.
https://calstatic.hana.ondemand.com/res/docEN/96d12c4fb8ff4fd4a61e5dcc55cd16c4.html
Uncertain if this is related to SAP Store capability; but then my colleague/company primary owner has Enterprise Buyer and Software Provisioner.
However, Unlock isn’t available for him; seems to follow the person who created the instance?
Appreciate guidance, can provide demo/more details but prefer not to put too much information related to accounts/userids/tenant on this public forum.
Thanks, Wallace