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Former Member
Aug 12, 2016 at 12:19 PM

Help on An internal error occured while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270)

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Dear Experts

Recently, I have been getting this API error on few our reports and unable to track the root cause of this. I assume it is quite common error but couldn't find a correct resolution to this error for the last few days.

This error occurs on reports that contain multiple query tab/with object filters/long volume reports and especially on scheduling (since report run time last for few mins approx.20-45 mins depends on size).

During schedule failure, we also get different API errors upon excel/PDF format as listed below,

An internal error occured while calling 'getPages' API. (Error: ERR_WIS_30270)

An internal error occured while calling 'openDocument' API. (Error: ERR_WIS_30270)

1. Checked if there is any issue on objects used in query selection by removing one by one.

2. Already the query is modified to run better when compared to initial development stage.

3. Using dedicated server node for its report scheduling.

4. Tried different notes which already exists

https://wiki.scn.sap.com/wiki/display/BOBJ/Approaches+to+Error+WIS+30270+troubleshooting?original_fqdn=wiki.sdn.sap.com

Has anyone resolved this issue before or what are the suggestion to overcome this issue?

System:

* SAP Business Objects 4.0 SP6

* DB - Oracle 11

Regards

Kishore Balachandran