Workflow Requirement for Purchase requisition release.
1. PR is required to be released automatically for every level, after the approval in the user decision step.
2. if the User Approves - the PR release step done automatically in the background task.
3. after the final level - the external email will be sent to PR requisitioner.
3. if the PR rejected, the email will be sent to the PR Requisitioner.
4. if the User doesn't approve or reject after 3 days - the reminder email is required to be sent to the user.
5. if the user doesn't approve or reject after 5 days - the escalation email is required to be sent to the Superior.
1. Release strategy configured and Event Release step created (BUS2009) linked to the custom WF.
2. Workflow is getting triggered and the below steps are called;
a) user decision step - to approve or reject the workflow. in this step deadline is set for 3 days and modeled with the new step to send external email as reminder to the same user.
b) after the reminder email, the same user decision step called second time to the same user. in this step deadline is set for 2 days and modeled with the new step to send external email as escalation to the superior.
c) after the superior deadline escalation email, the same user decision step is called and sent to the same user without any deadline set.
Can you please let me know, is there is any possibility to send the reminder and escalation email and keep the work item active with the same user even after 3 and 5 days correspondingly. I don't want to obsolete the workitem and recall the same step after the deadline step email.
Please let me know, if you have any questions.Thanks in advance.