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Any possibility to prioritise the qeues in MW for business partners before sales orders?

Hello,

I try to describe our problem. Our Webshop send to CRM simultaneously a business partner change of delivery address
and one second later the sales order of this business partner.
The sales order replicates first to ERP with the old address, the ERP delivery Idoc is created and sent to our
service provider with the old address. Only then, 2-3 seconds later is the business partner change of the address replicated to ERP.
Does anybody have an idea, how to manage this problem, that the business partner changes replicate at first to ERP?? Any Middleware adjustments?

Thank you and regards
Sashka

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  • Posted on Aug 17, 2016 at 06:40 AM

    Hi Sashka,

    as far as I understand your problem is, that your Webshop executes two separate transactions. The change of the BP and the creation of the sales order. The change of the BP takes longer to process than the creation of the sales order and therefore, the wrong address is used. If this is correct I think the problem is in the implementation of your Webshop. You need to change the BP first and create the sales order after that.

    You could also change the middleware setting so that BP changes and the creation of sales orders for a BP end up in the same middleware queue. This would assure, that the transactions are processed in ERP in the exact same order as in CRM. However, if my assumption from above is true this adjustment would not solve your problem. If the sales order creation processing finishes first in CRM it would also be the first entry in the queue.

    Hope this helps,

    Christian

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