BI Platform Support Tool Issue: Support for 32-bit OS

[former_member273725]

Hi, I understand the BI Platform Support Tool can only be installed/used on 64bit operating systems.  Is there a version of the BI Platform Support Tool, or an equivalent tool, that can be installed/used on 32bit operating systems?  Am particularly interested in the E2E Tracing Wizard.

Thank you,

Hak Chow

Kaiser Permanente - IT

[Toby_Johnston]

Hi Hak Chow,

Unfortunately, there are no plans to support 32-bit operating systems.  As a temporary solution (until your client is running 64-bit windows) we usually recommend to put the BIPST client on a sandbox BI 4.x server (since it has to be 64-bit OS).  Other customers use a vmware or citrix image to run the BIPST client.

Regarding other tools, there are none that does what the E2E Trace Wizard does (automate BO_trace overrides, collection of logs, etc).  However, you can manually create an E2E Trace by following this KB Article.

SAP KB Article 1861180 - Customer instructions and best practice for collecting a BI Platform 4.x end to end trace

Let me know if you have more questions on this.

Thanks

Toby