Skip to Content

BI Platform Support Tool Issue: Unable to logon to CMS

My BI support can't login to my CMC. The CMC is on SuSE Linux, everything is on Tomcat 8. I'm running windows 7x64 on my desktop.

Add a comment
10|10000 characters needed characters exceeded

Related questions

3 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Aug 22, 2016 at 08:02 PM

    Hi Robert ,

    Since you have BI Platform configured for Corba SSL, you need to edit the BISupportTool64.bat to include the below parameters.

    -Dbusinessobjects.orb.oci.protocol=ssl

    -DcertDir=<SSLFILEPATH>

    -DtrustedCert=cacert.der

    -DsslCert=servercert.der

    -DsslKey=server.key

    -Dpassphrase=passphrase.txt


    More details here:-

    Thanks,

    Swapnil

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Aug 10, 2016 at 10:45 PM

    Sorry, I hit post by accident. My BI is 4.2. SP2 patch 3. BI support is version 2.0.4 I'm trying to give SAP support a report on my configuration, I have an acknowledged bug they need to research.

    Add a comment
    10|10000 characters needed characters exceeded

    • Hi Robert,

      Inside the BI Support Tool client, click on Landscape Tools, Communications Analyzer. Then under 'Test a single TCP connection', enter your CMS hostname and port (for example mycmshost and 6400).

      Then click Test. Does the result come back successful?

      From the same client host, are you able to connect to the CMS with other BI clients such as Information Design Tool, Web Intelligence Rich Client, etc?

      Regards,

      Toby

  • Posted on Aug 10, 2016 at 10:45 PM

    Hi Robert,

    Can you please clarify what do you mean the BI Support Tool cannot login to CMC? What is the error message? If you can attach a screenshot that would be great. The Support Tool wouldn't be connecting to your CMC, it would connect directly to the CMS. Are you able to telnet the CMS port (i.e. 6400) from your desktop?

    Thanks,

    James

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.