There are situations where the delivery address will not populate on my purchase orders. Please bear in mind that I'm a Buyer, not a SAP Engineer, or Analyst. Here are some basic details -
** I'll only address purchase orders that contain more than one line item because this issue has never arisen with single line item PO's. For the sake of this topic we'll assume the plant code populates SAP's US Headquarters as the delivery address, minus the 'Attn: John Doe' line highlighted below. The "Attn: XXX" is manually added each time because, as you can imagine, it always changes. Adding the Attn: John Doe is what creates the issues with ME22N.
Using ME21N directly in SAP -
1. The plant number on the line item level will populate the delivery address.
2. The delivery address is then in turn updated with an "Attn: John Doe"
3. SAP responds with "The delivery address is also used in other items. Should it be changed in all items?"
4. Click, yes.
5. SAP will display the updated delivery address correctly in the print preview screen.
6. The PO prints correctly and all is well.
Using ME22N directly in SAP -
1. The plant number on the additional line item(s) level will populate the delivery address minus the 'Attn: XXX'.
2. The delivery address is then in turn updated with an "Attn: John Doe"
3. SAP responds with "The delivery address is also used in other items. Should it be changed in all items?"
3.1. This message only appears when adding more than one line to an existing PO.
4. Click yes.
5. SAP will NOT display the updated delivery address correctly in the print preview screen, nor will the PO print correctly.
The following steps have to be taken:
1. Reset address on each line item.
2. Save the purchase order.
3. Using ME22N, access the PO again and add "Attn: John Doe" to the delivery field.
4. SAP responds with "The delivery address is also used in other items. Should it be changed in all items?"
5. Click yes.
6. SAP will display the updated delivery address correctly in the print preview screen.
7. The PO prints correctly.
This is more of an inconvenience than anything else, but now we're beginning to heavily use a third party software to transmit our requisitions to SAP using ME21N and ME22N and it's creating time consuming problems.
When revising a PO using the software, PO revisions and PO creations with multiple lines function the same way as written above. The address will not appear on the PO 'print preview' or hard copy until I go directly into SAP, reset the addresses, save, go back into the PO in edit mode, update the "Attn: John Doe" line, save again. (It's a bit time consuming).
The SAP technicians onsite are having a tough time figuring this problem out.
Any ideas?
This has been going on for several years so I'm obviously not in a rush for an answer. I was just curious to know if anyone out there has experienced something similar and what they did to fix or bypass it.