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Former Member
Aug 10, 2016 at 12:16 PM

How to Configure SAP BCM Supervisor Tool

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Hi Experts,

May you kindly advise on how to configure SAP BCM Intercept timer in SAP Contact Center 7.0.9.0

My objective is when a Supervisor Intercept a call he/she should be able to receive the call in 3 seconds,

however the situation now is it rings for 15 seconds before the Supervisor can accept the call.

How can l configure the 15 seconds ring time to 3 seconds.

Regards

Welcome Malambe