Hello,
We are using SAP Contact Center(7.0.9.0) integrated with SAP CRM, we need to call a group of customer and play a promt like "you have a %5 discount for today". We tried to use outbound campaign functionality but for all format of it, agent take part and talk.
We need to do that without agents, just throught IVR.
Using SAP Contact Center that integrated with CRM, is it possible to do this in a standart way or do you have any suggestions?
Thanks,