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Payment plan drop or termination reason

Hi All,

I have a business requirement where I have to show a different message in bill print if in case customer's payment-plan get drop or terminates because of dunning (Non-payment of last Invoice)

my question is - How one can judge "payment plan" terminated because of non-payment (since there could be multiple reasons possible for payment plan termination).

Please help me on this.

You can also help with custom logic if Standard doesn't exists .

Thank you


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  • Best Answer
    Posted on Aug 10, 2016 at 12:15 PM


    There is no deactivation reason, but you could check your dunning history to find a record for plan deactivation.



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  • Posted on Aug 16, 2016 at 09:16 AM

    Hi Manoj,

    I am assuming, that in your dunning process, you have a dunning level, where in the payment plan is terminated based on the Business rules, like, no. of days in arrears, amount limit etc.

    So, you have a dunning activity and a corresponding FM, assigned to it, which performs this activity.

    Can you enhance this FM, and take the Corresponding Contract Account and store it in a custom table.During invoicing, you can access this table and place an indicator which would signify that the Customer's payment plan was terminated because of non-payment.



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