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SAP IDES doesn't start now

Hello everyone

I have a SAP IDES of ECC6 in Win7 system, using MSSQL2005. It has worked for a few time, and now it doesn't start up successfully.

I'm sure it is not date issue.

Is there anybody can help me to analyze the log and find out root reason? Thanks a lot!

The error log in SAPMMC shows:  "SAP-Basis System: Signal c00 received by operating system"

The log files [dev_disp] and [dev_ms] in folder work as below:

【dev_ms】

---------------------------------------------------

trc file: "dev_ms", trc level: 1, release: "700"

---------------------------------------------------

[Thr 5528] Fri Aug 05 11:28:37 2016

[Thr 5528] MsSSetTrcLog: trc logging active, max size = 20971520 bytes

systemid   560 (PC with Windows NT)

relno      7000

patchlevel 0

patchno    110

intno      20050900

make:      multithreaded, Unicode, optimized

pid        5732

[Thr 5528] ***LOG Q01=> MsSInit, MSStart (Msg Server 1 5732) [msxxserv.c   1824]

[Thr 5528] *** ERROR => NiIInitSocket: SiSocket failed (sirc=6; I4; ST; errno=10106: WSAEPROVIDERFAILEDINIT: The requested service provider could no) [nixxi.cpp    673]

[Thr 5528] ***LOG Q0I=> NiIInitSocket: WSASocket, socket (10106: WSAEPROVIDERFAILEDINIT: The requested service provider could not be loaded or initialized. ) [nixxi.cpp 675]

[Thr 5528] *** ERROR => NiIInitSocket: SiSocket failed for hdl 0 / sock -1

    (SI_ESYSCALL/10106; I4; ST) [nixxi.cpp    675]

[Thr 5528] *** ERROR => NiIListen: NiIInitSocket failed (rc=-1) [nixxi.cpp    2243]

[Thr 5528] *** ERROR => MsSCommInit: NiBufListen(sapmsPRD) (rc=NIEINTERN) [msxxserv.c   10114]

[Thr 5528] *** ERROR => MsSInit: MsSCommInit [msxxserv.c   1857]

[Thr 5528] *** ERROR => main: MsSInit [msxxserv.c   5886]

[Thr 5528] ***LOG Q02=> MsSHalt, MSStop (Msg Server 5732) [msxxserv.c   5934]

【dev_disp】

---------------------------------------------------

trc file: "dev_disp", trc level: 1, release: "700"

---------------------------------------------------

sysno      00

sid        PRD

systemid   560 (PC with Windows NT)

relno      7000

patchlevel 0

patchno    111

intno      20050900

make:      multithreaded, Unicode, optimized

pid        1700

Fri Aug 05 11:28:37 2016

kernel runs with dp version 229000(ext=109000) (@(#) DPLIB-INT-VERSION-229000-UC)

length of sys_adm_ext is 576 bytes

*** SWITCH TRC-HIDE on ***

***LOG Q00=> DpSapEnvInit, DPStart (00 1700) [dpxxdisp.c   1239]

                shared lib "dw_xml.dll" version 111 successfully loaded

                shared lib "dw_xtc.dll" version 111 successfully loaded

                shared lib "dw_stl.dll" version 111 successfully loaded

                shared lib "dw_gui.dll" version 111 successfully loaded

                shared lib "dw_mdm.dll" version 111 successfully loaded

rdisp/softcancel_sequence :  -> 0,5,-1

use internal message server connection to port 3900

Fri Aug 05 11:28:46 2016

*** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 9 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c  5361]

MtxInit: 30000 0 0

DpSysAdmExtInit: ABAP is active

DpSysAdmExtInit: VMC (JAVA VM in WP) is not active

DpIPCInit2: start server >TESTIDES_PRD_00                           <

DpShMCreate: sizeof(wp_adm)                                14360    (1436)

DpShMCreate: sizeof(tm_adm)                                4232256                (21056)

DpShMCreate: sizeof(wp_ca_adm)                         24000    (80)

DpShMCreate: sizeof(appc_ca_adm)     8000       (80)

DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528056/528064

DpShMCreate: sizeof(comm_adm)                         528064  (1048)

DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

DpShMCreate: sizeof(slock_adm)                            0              (96)

DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

DpShMCreate: sizeof(file_adm)                                0              (72)

DpShMCreate: sizeof(vmc_adm)                              0              (1536)

DpShMCreate: sizeof(wall_adm)                              (38456/34360/64/184)

DpShMCreate: sizeof(gw_adm)                48

DpShMCreate: SHM_DP_ADM_KEY                        (addr: 08420040, size: 4888000)

DpShMCreate: allocated sys_adm at 08420040

DpShMCreate: allocated wp_adm at 08422090

DpShMCreate: allocated tm_adm_list at 084258A8

DpShMCreate: allocated tm_adm at 084258D8

DpShMCreate: allocated wp_ca_adm at 0882ED18

DpShMCreate: allocated appc_ca_adm at 08834AD8

DpShMCreate: allocated comm_adm at 08836A18

DpShMCreate: system runs without slock table

DpShMCreate: system runs without file table

DpShMCreate: allocated vmc_adm_list at 088B78D8

DpShMCreate: allocated gw_adm at 088B7918

DpShMCreate: system runs without vmc_adm

DpShMCreate: allocated ca_info at 088B7948

DpShMCreate: allocated wall_adm at 088B7950

MBUF state OFF

DpCommInitTable: init table for 500 entries

*** ERROR => DpIPCInit2: SiSocketIPv4 failed (SI_ESYSCALL-10106) [dpxxtool2.c  519]

*** DP_FATAL_ERROR => DpSapEnvInit: DpIPCInit2

*** DISPATCHER EMERGENCY SHUTDOWN ***

increase tracelevel of WPs

NiWait: sleep (10000ms) ...

NiISelect: timeout 10000ms

NiISelect: maximum fd=1

NiISelect: read-mask is NULL

NiISelect: write-mask is NULL

Fri Aug 05 11:28:56 2016

NiISelect: TIMEOUT occured (10000ms)

dump system status

Workprocess Table (long)                                            Fri Aug 05 03:28:56 2016

========================

No Ty. Pid      Status  Cause Start Err Sem CPU    Time  Program          Cl  User         Action                    Table

-------------------------------------------------------------------------------------------------------------------------------

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

0 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

1 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

2 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

3 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

4 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

5 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

6 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

7 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

8 ?         -1 Free          no      0   0        0                                                                         

*** ERROR => DpRqTxt: bad rqtype -1 [dpxxrq.c     785]

9 ?         -1 Free          no      0   0        0                                                                         

Dispatcher Queue Statistics                                         Fri Aug 05 03:28:56 2016

===========================

+------+--------+--------+--------+--------+--------+

|  Typ |    now |   high |    max | writes |  reads |

+------+--------+--------+--------+--------+--------+

*** ERROR => DpMQueueInfo: DpQueueInfo [dpxxtool.c   1870]

Dump of tm_adm structure:                                       Fri Aug 05 03:28:56 2016

=========================

Term    uid  man user    term   lastop  mod wp  ta   a/i (modes)

call semaphore clean-up function ...

SemCleanup: Reset blocking on semaphore (Key:4/Slot:3)

***LOG Q0E=> DpSigGenHandler, Exception (c0000005) [dpnttool.c   432]

------------------ C-STACK ----------------------

SAP (R) - R/3(TM) Callstack, Version 1.0

Copyright (C) SAP AG. All rights reserved.

------------------------------------------------------------

Application exception occurred:

Exception : c0000005 (Access Violation)

App       : disp+work.EXE (pid=1700)

When      : 8/5/2016 11:28:56.622

Threads   : 2

------------------------------------------------------------

Computer Name       : TESTIDES

User Name           : SAPServicePRD

------------------------------------------------------------

Number of Processors: 4

Processor Type: Intel64 Family 6 Model 37 Stepping 5

Windows Version     : 6.1 Current Build: 7601

------------------------------------------------------------

State Dump for Thread Id 13e4

eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000003 edi=00000001

eip=00440a23 esp=0561f380 ebp=0561f388 iopl=0         nv up ei pl nz na pe nc

cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202

function : DpWpBlksInQueue

        00440a18 55               push    ebp

        00440a19 8bec             mov     ebp,esp

        00440a1b 51               push    ecx

        00440a1c 51               push    ecx

        00440a1d 8b0d00e88202     mov     ecx,[queue (0282e800)] ds:0282e800=00000000

FAULT-> 00440a23 8b413c           mov     eax,[ecx+0x3c]         ds:0561d326=40498b3c

        00440a26 8b4940           mov     ecx,[ecx+0x40]         ds:0561d326=72c13b40

        00440a29 3bc1             cmp     eax,ecx

        00440a2b 7204             jb      DpWpBlksInQueue+0x19 (00440a31)

        00440a2d 2bc1             sub     eax,ecx

        00440a2f eb03             jmp     DpWpBlksInQueue+0x1c (00440a34)

        00440a31 2bc1             sub     eax,ecx

        00440a33 48               dec     eax

        00440a34 8b0d04e88202     mov ecx,[queue+0x4 (0282e804)] ds:0282e804=00000000

        00440a3a 8945f8           mov     [ebp+0xf8],eax         ss:0ac3c6ae=725f6c6b

        00440a3d 8b413c           mov     eax,[ecx+0x3c]         ds:0561d326=40498b3c

        00440a40 8b4940           mov     ecx,[ecx+0x40]         ds:0561d326=72c13b40

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name

0561f388 0043af5d 00000001 00200020 00200020 00200020 disp+work!DpWpBlksInQueue [dpxxqueu.c (1141)]

0561f42c 0041538c 7c3ad848 00000003 7c3ad848 00000003 disp+work!DpTrcWpCaInfo [dpxxtool.c (1944)]

0561fc60 00418af7 01ca68a8 01ca60ec 00000001 00000000 disp+work!DpFatalErr [dpxxdisp.c (17692)]

0561fec8 0042188b 00000000 00000000 fffde000 0561ff28 disp+work!DpSapEnvInit [dpxxdisp.c (1382)]

0561fedc 00401080 00000002 00348340 00000001 00000000 disp+work!DpMain [dpxxdisp.c (1076)]

0561ff28 011f0850 00000002 00348340 003492f8 01c53000 disp+work!nlsui_main [thxxanf.c (82)]

0561ff88 752b338a fffde000 0561ffd4 771e9a02 fffde000 disp+work!wmainCRTStartup [crtexe.c (395)]

0561ff94 771e9a02 fffde000 7250bc79 00000000 00000000 kernel32!BaseThreadInitThunk

0561ffd4 771e99d5 011f070d fffde000 00000000 00000000 ntdll!RtlInitializeExceptionChain

0561ffec 00000000 011f070d fffde000 00000000 4659c015 ntdll!RtlInitializeExceptionChain

------------------------------------------------------------

State Dump for Thread Id 11e8

eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=05652768 edi=00000000

eip=771cfead esp=09aefe90 ebp=09aefed4 iopl=0         nv up ei pl zr na po nc

cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246

function : ZwFsControlFile

        771cfe98 b836000000       mov     eax,0x36

        771cfe9d b91b000000       mov     ecx,0x1b

        771cfea2 8d542404         lea     edx,[esp+0x4]          ss:0f10d1b7=????????

        771cfea6 64ff15c0000000   call   dword ptr fs:[000000c0] fs:000000c0=????????

        771cfead 83c404           add     esp,0x4

        771cfeb0 c22800           ret     0x28

        771cfeb3 90               nop

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name

09aefed4 0113e284 00000228 00000000 00000000 05652768 ntdll!ZwFsControlFile

09aeff54 7c362213 00000000 00000000 00000000 05652800 disp+work!SigIMsgFunc [signt.c (610)]

09aeff88 752b338a 05652800 09aeffd4 771e9a02 05652800 MSVCR71!endthreadex

09aeff94 771e9a02 05652800 7e9fbc79 00000000 00000000 kernel32!BaseThreadInitThunk

09aeffd4 771e99d5 7c3621a4 05652800 00000000 00000000 ntdll!RtlInitializeExceptionChain

09aeffec 00000000 7c3621a4 05652800 00000000 00000000 ntdll!RtlInitializeExceptionChain

------------------------------------------------------------

-------------------------------------------------

call clean-up function ...

SigICallExitRoutine: call exithandler (DpHalt)

DpHalt: shutdown server >TESTIDES_PRD_00                           < (normal)

DpJ2eeDisableRestart

Switch off Shared memory profiling

ShmProtect( 57, 3 )

ShmProtect(SHM_PROFILE, SHM_PROT_RW

ShmProtect( 57, 1 )

ShmProtect(SHM_PROFILE, SHM_PROT_RD

DpWakeUpWps: wake up all wp's

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5 Answers

  • Aug 10, 2016 at 08:07 AM

    Hi

    it seems that you have an network problem. Please check also the wp traces and check if the connection to the DB with R3trans -x works successfully.

    regards Oliver

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    • Former Member

      the result of R3trans is "2EETW169 no connect possible: "connect failed with DBLI_RC_LOAD_LIB_FAILED ".

      And the process Disp_work.EXE Status is "Running but Message Server unreachable", then it change to "Stopped".

      I check SQLServer is working, I don't think there is any DB login problem.

      Another question, can I backup current database files, then re-install SQLServer or IDES and keep current data in IDES?

      Thanks a lot.

  • avatar image
    Former Member
    Aug 10, 2016 at 08:37 AM

    Hi

    IDES system should be installed on server edition, so it's not possible to be installed on Windows7 directly.

    Best Regards,

    Vincent

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  • Aug 16, 2016 at 09:44 PM

    Hello,

    ------------------ C-STACK ----------------------

    SAP (R) - R/3(TM) Callstack, Version 1.0

    Copyright (C) SAP AG. All rights reserved.

    ------------------------------------------------------------

    Application exception occurred:

    Exception : c0000005 (Access Violation)

    App       : disp+work.EXE (pid=1700)

    When      : 8/5/2016 11:28:56.622

    Threads   : 2

    The Dispatcher is crashing.

    That exception code (c0000005) means that the process made something wrong in the memory and Windows terminate it in order to protect Windows itself or other process.

    The kernel 700 is not supported anymore.

    You can try downloading and applying the latest patch for it, or upgrade the kernel to 721 (SAP note 1713986).

    Regards,

    Isaías

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    • Yup - you can....nevertheless: Windows7 is not among the supported operating systems for a SAP IDES system...maybe you were lucky that it lasted for so long 😉 any change to the Windows7 system (such as MS patches...) might lead the problems with the SAP systems and cannot/will not be rectified by SAP ;(

      GreetZ, AH

  • Sep 03, 2016 at 06:08 AM

    If you want to try again installing, then it is better you try in Windows 2003/2008/2012. If it was running properly in windows 7, Anyways after stopping the SAPMMC, can you check in SYSLOG for the last date it was run properly? Can you backdate your system-time to that last running good time shown in sapmmc & then you start the SAPMMC as because when we start the sapmmc, it takes all system environment including the system date & time also. If it is not a DB problem, then in Windows+R -> services.msc, the database service should be able to restart, could you check that 1 also? Try with the Kernel at least 720 version also. If you have the installation setups that were used to install in the same system & same OS setup, then you may give it a try-Although it is not a recommended suggestion to install SAP in Win7.

    Exception : c0000005 (Access Violation)

    So, did you run a windows-update any time recently where your Windows Security definitions get updated or is your Windows update is turned on? Else can do is run the new IDES for 2003/2008/2012 through Guest OS softwares like VMWARE. Or can have the running IDES entire-system virtualised through that VMware.

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  • Sep 06, 2016 at 05:14 AM

    Hi Liu,

    Although it is not a recommended, but I tried on Last Sunday on Windows 7 Ultimate-64Bit, & to my wonder, the installation goes fine without any issue. So I think as because its IDES, you can try a fresh installation for training purpose as it would save all of your time or if some essential data is inside that IDES SAP, then can try for a Homogeneous System-Copy, given the current circumstances.

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