Not able to see my profile

[former_member194456]

Hello Team

I don't know if I am doing something wrong, but whenever I am trying to view my profile in the SCN Beta, I am getting error as mentioned below

Could you please guide. I am able to login but not able to see my profile.

Regards

Saurabh

[caroleighdeneen · Accepted solution]

Is this the address you are using? I see your beta profile there.

saurabh.srivastav6
saurabh.srivastav6

[former_member194456 · Accepted solution]

Thanks Caroleigh Deneen for the information.

Yes I can see my profile in the link provided by you but whenever I am trying to Click on my Profile, I am getting error message.

Regards

Saurabh

[caroleighdeneen · Accepted solution]

Thank you for clarifying, now I understand your issue better. I can not replicate, the link to my profile is working from the beta.html page. Could you please provide details about device, browser, version and we can ask IT to have a look for you.

Sorry you are having trouble, thank you for your patience with beta!

Caroleigh

[former_member194456 · Accepted solution]

Thanks again for the support

The information are mentioned below please

Device - Laptop

Browser - Google Chrome

Version - 52.0.2743.116 m

Regards

Saurabh

[tamira · Accepted solution]

Hi Saurabh,

Can you please check if the issue is still there? We did some changes to these areas.

I can call your profile without a problem.

Thanks,

Gabi

[former_member194456 · Accepted solution]

Hello Gabriella

Sorry for the delay in response

I tried to see my profile again today and still getting the same message.

I am able to login to SCN Beta but whenever I am trying to see my profile by clicking on my Name, I am getting the error message as 500. Screens are attached.

Could you please guide if I am doing something wrong

Regards

Saurabh

[former_member194456 · Accepted solution]

Hello

Could you please support

I am still not able to see my profile.

Regards

Saurabh

[tamira · Accepted solution]

Hi,

We have created a ticket to investigate the issue.

You will be able to see in the when it is resolved.

Best,

Gabi

[former_member194456 · Accepted solution]

Thanks Gabriella for your support.

Regards

Saurabh

[tamira · Accepted solution]

Hey,

Can you please check again now?

Thanks,

Gabi

[former_member194456 · Accepted solution]

Thanks for the reply

I just checked this again with the my login credentials

I am able to login but still the error is there whenever I am trying to see my profile

[jcgood25 · Accepted solution]

Looks like the link to your name (red arrow pointing) is just the root site, or hides your full name from the profile:  saurabh.srivastav6

[carpe_diem · Accepted solution]

Hi, Saurabh,

We have delivered another fix today in this area.

Can you please check if you can view your profile now?

I have checked it and can see it, but when you view it  yourself the URL is different, so wanted to make sure it does work properly.

Thanks,

Vladimir

[former_member194456 · Accepted solution]

Hello

Thanks for the reply

I just checked this again and still facing the same problem.

I also asked one of my colleague  to check his login on my laptop and he is able to see/edit his profile.

Regards

SS

[carpe_diem · Accepted solution]

Hi, Saurabh,
thanks for the additional feedback. We are working to fix the additional cases.

I'll let you know when it's so you could check again.

KR,

Vladimir

[carpe_diem · Accepted solution]

Hi, Saurabh,

We've pushed a new version which should resolve your issue.

Can you please try again (clear browser cache first), and please let us know if the issue persists.

KR,

Vladimir

[former_member194456 · Accepted solution]

Hello Mr. Vladimir

Thanks for the reply

Sorry to say that I am still facing the same problem.

The system is still showing the same error message.

I also sent a mail to you on sapnetwork@sap.com . with a different problem I am facing while trying to login through my mobile.

Thanks

Regards

SS

[carpe_diem · Accepted solution]

Hi, Saurabh,
We've analyzed your case further and found the root cause.

It should be fixed soon and I'll ping you again once it's done so you could check again.

Thank you for your patience

Vladimir

[former_member194456 · Accepted solution]

Hello Gabriella and Vladimir

Thanks for all your support

I am able to login and edit my profile now

I am closing this thread  .

Thanks

Regards

Saurabh

[kaus19d]

Hello Saurabh,

As is shown in the below link,

HTTP-Fehler 500 Internal server error (Interner Serverfehler) erklärt

could you check with other browser as Mozilla Firefox?