Report formatting problem when exporting to PDF

[Former Member]

Greetings,

I’m needing help to resolve a report formatting problem that happens occasionally when a report is scheduled in “BI Launch Pad” and the selected output file format is PDF. The output PDF file will show accent marks on report’s text fields such as a book title or author.  Since the title and author fields can have a lot of data within the report these fields are set to “Can Grow” and the “maximum number of lines” is set to 1. Please notice that this is not happening on the text in the Format column where the data is short in length.

I’ve even seen accent marks displayed on the report’s title which is a simple text box.

However, when a report is scheduled in “BI Launch Pad” and the selected output file format is Crystal Reports, Excel, RTF, etc.… this doesn’t happen.

My reports are written using the Arial or Arial Narrow fonts. However, I’ve also tried the “Times New Roman” font and this same problem can happen.

I’m using the following SAP products:

 o  SAP BusinessObjects Crystal Reports 2013, Support Pack 5, Version 14.1.5.1501

o    SAP BusinessObjects BI Platform 4.1, Support Pack 5, Version 14.1.5.1501

Also, I’m using Adobe Acrobat Reader DC, version 2015.016.20045.

Thanks so much,

Carolyn

[Former Member]

Hi Bayrem,

Our office only has (2) installations of Crystal Reports 2103 which are both at my desk.  My newer Dell laptop is running Windows 10 and has Crystal Reports 2013, SP8 installed.  My older Dell laptop is also running Windows 10 and has Crystal Reports 2013, SP5 installed.

When I check the C:\Program Files (x86)\Business Objects\Business Objects Enterprise XI 4.0\win32_x86\crxf_pdf.dll on both laptops the file product version is the same and shows 14.1.8.2060

Do you or anyone else on the forum have a different crxf_pdf.dll that I could have a copy of that would be compatible with Crystal Reports 2013, SP8?

Thanks so very much for your continued support!

Appreciate You!

Carolyn

[Former Member]

Hi Again Bayrem,

I've reread the instructions that you shared with me earlier and have used them installing the  crxf_pdf.dll file that was enclosed as an attachment with my Crystal Reports 2013, SP8 installation. 

Unfortunately, this older .dll file didn't work with my more current release.   Do you know where I might find a more current crxf_pdf.dll file to use?

Thanks,

Carolyn

[Former Member]

Hello Carolyn,

If you have other machines containing Crystal Reports 2013 SP8 and not facing this issue :

You could copy the crxf_pdf.dll file from one of them to your own machine.

Regards,

Bayrem

[Former Member]

Hello Carolyn,

There is a very similar issue mentioned in the following KBA :

1733221 - Export to PDF - Characters with accents when exported to Adobe PDF format change all of th...

The solution was to update Crystal Reports.

Regards,

Bayrem

[Former Member]

Hi Bayrem,

Thanks so very much for your fast reply!!!  The link that you've shared is exactly what is happening to when I run my reports.   

Today, I've updated my Crystal Reports 2013, SP5 to the most recent Crystal Reports 2013, SP8.  Using this desktop client I've rerun my report and then exported it to PDF to my local workstation.  Unfortunately, this same problem still occurs.

Is there anything else I should try?

Appreciate You!

Carolyn