Greetings,
I’m needing help to resolve a report formatting problem that happens occasionally when a report is scheduled in “BI Launch Pad” and the selected output file format is PDF. The output PDF file will show accent marks on report’s text fields such as a book title or author. Since the title and author fields can have a lot of data within the report these fields are set to “Can Grow” and the “maximum number of lines” is set to 1. Please notice that this is not happening on the text in the Format column where the data is short in length.

I’ve even seen accent marks displayed on the report’s title which is a simple text box.

However, when a report is scheduled in “BI Launch Pad” and the selected output file format is Crystal Reports, Excel, RTF, etc.… this doesn’t happen.

My reports are written using the Arial or Arial Narrow fonts. However, I’ve also tried the “Times New Roman” font and this same problem can happen.
I’m using the following SAP products:
o SAP BusinessObjects Crystal Reports 2013, Support Pack 5, Version 14.1.5.1501
o SAP BusinessObjects BI Platform 4.1, Support Pack 5, Version 14.1.5.1501
Also, I’m using Adobe Acrobat Reader DC, version 2015.016.20045.
Thanks so much,
Carolyn