Dear All,
We want to create a credit memo from the invoice. Have assigned copy controls in VTFF source document as invoice doc and target doc is credit memo. When i am trying to create credit memo from invoice i get error message as 'Document does not exist' what else i need to do.Please suggest.
Thanks
Ashwini
Ensure that the item category is same as that of billing document. If it is different, check whether that item category is assigned to credit memo in VTFF. Also ensure that the billing document against which you were trying to create credit memo is not cancelled
G. Lakshmipathi
Hello,
please, can you share the print-screen with the error message and the field you fill when creating the credit memo with reference to the invoice?
Best regards,
Andrea
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