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Aug 09, 2016 at 08:25 AM

Customer and Vendor Warranty

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We are configuring Customer and Vendor Warranty scenario .

Create a Installed base with Customer and Vendor Warranty , Say a Car fitted with all the parts .

Customer Warranty

Customer Comes in for a Servicing and and found that Air bag is having problem and it should be replaced . The Object or Reference object is covered under Warranty . So Service Order is made and for the parts , Air bag and the labor charges for the fitting of Air bag . Under the Warranty the Product is wholly covered , so 2 line items gets created as the Air bag is under Warranty , 0 value is picked and labor charges is picked . is confirmed and Billing is done .

The Service Order is confirmed and Billing is done .

Vendor Warranty

As the Air Bag is faulty and Vendor Warranty is covered so the car manufacturer should also be compensated for the Air Bag as it is FAULTY nad covered under Warranty.

In the Assignment Block - Schedule new Action , here we can Create a new Claim Process by running ACTION - Creation of Warranty Claim from config. - SAVE IT and we can

see in Transaction history items and qty and Warranty assigned to Installed Base .In Partner Function we can see the Vendor determined by the system . Vendor should be

Bill to Party and Payer .

In Communication Status , negotiation between Vendor goes on with EACH COMMUNICATION STATUS then after certain status it is COMPLETED and CLOSED .

Then from the ACTION - CREATE BILLING DOCUMENT ( DEBIT MEMO ) FROM RELATIONSHIP SUB ITEMS wen schedule it and both the Product Id and qty gets copied .

Billing gets generated under BILLING -> BILLING DUE LIST ITEMS , and it can be settled by CREDIT MEMO BY THE Vendor .

IS MY UNDERSTANDING CORRECT ?

My question are

1) How is Vendor determined ? Is it in the Product Master data and in under Partner Function we got to input as Vendor xxx and Vendor is determined .2) How is this Pricing Procedure and Condition records comes into account as in the Master data the Price will be there and Pricing can be determined from there .

Pricing Procedure for Warranty Claims is - WT0002 and Condition records WP1/WP2 for generation of Condition records .

3 ) GL determination Procedure for Claims - Standard GL determination Procedure is KOFI00 . Why do we need GL Determination , If the Settlement in in CREDIT MEMO , or its only for Claim reimbursement in CASH .

4) As Air bag is faulty ,we need to send it to Vendor . Do we need to create a Sales Order in ECC for the Debit Memo Item .

In VA01 , What will be the Order type say for example we configure Order type RE for return and so on .