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Former Member
Aug 08, 2016 at 11:00 AM

Table for changes made to a transnational data

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Hi All,

Where we can track the change log made to a transaction data (say Interaction record) at the table level.

In my case , we are using a follow up activity from Service order and we have implemented 2 level categorization for activity. I would like to track the changes made to that activity in terms of categories selected. Whatever the categories selected/ deselected at any time by the Agent should be able to get that data through table or from somewhere else in the GUI.

Regards,

Mohit