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author's profile photo Former Member
Former Member

external call audio on hold errors

Morning.

I am struggling to fix the defect stated below:

When an agent takes a call and afterward place the client on hold e.g in SAP CRM IC, there is an unknown music audio that plays for about 2s, then the custom audio files that I specified to play when calls are placed on hold starts playing.

I have thus far removed the custom audio file that must be played to handle this and disabled the build-in on hold to none . But after removing the custom file , there is still an unknown music audio playing .

Please help resolve this.

Thanks.

Kind regards

kavin

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 08, 2016 at 01:52 PM

    Hello Kavin,

    Try to practice same steps which you stated for on-hold build-in prompt above for Welcome or InQueue build-in Prompts.

    Thanks

    Dogan,

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 17, 2016 at 03:29 PM

    Kavin,

    Add your Custom audio again and assign it to the Schedules.

    --AR

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