Hi All,
When copying an AR invoice to an AR credit memo I have noticed that the status of the document sometimes changes to "Open" or "Closed." Is there a way that I can default SAP or choose the status of the copied document? To confirm, when copying to AR credit memo we are deleting lines and changing amounts. I would like the status to remain open if possible.
This one copied with the status "open" - this is what I want as the AR invoice is "open" - the amounts are not the same.
This one copied with the status "closed" which is not what I want. The AR invoice is still open and the amounts of the invoice and credit memos do not match.
Is there a credit amount threshold level? I just would like it to be a consistent rule for our understanding.
Thank you in advance for any help!
Lauren