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Former Member
Aug 03, 2016 at 03:14 PM

Error: The product key is not valid. INS00140

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When installing a new full version of Crystal Reports 2013, I am getting th8e following error:

Error: The product key is not valid. INS00140.

This is a relatively new computer, new license and so on. I've tried the following thus far...

1. Searching for all instances of cry*.dll and renaming them (there was only 1 instance as mentioned in the KB article). - NO CHANGE

2. Searching the registry for anything under the HKLM hive that referenced my previously installed 2011 Crystal reports, and deleted it (product was already uninstalled a few months back.

3. Verified I am using the latest installer for 2013 (sp7).

Any help would be greatly appreciated.

Thanks!

Travis