Hi,
While working in CHARM,we have created Request For Change and found some status like
Created,
Validation
To be approved
Rejected
Extend scope
Approved
Being implemented
Implemented
Confirmed.
We know that when RFC reached the Rejected status a email will be send to the requester(RFC is rejected) likewise we need to know for other status what are the Actions will be triggered otherwise tell where we can find it.
Also for Normal, Urgent etc..