BP Hierarchy in CRM 4.0

[Former Member]

Hi Gurus,

Landscape - R/3 4.6C with CRM 4.0

Scenario - We have Customer hierarchy maintained in R/3. Based on which, we have pricing, partner detn etc done in R/3.

With CRM 4.0, after customer hierarchy initial load, I do not see that hierarchy in Txn BPH.

Question 1- After initial load, should the Cust Hierarchy from R/3 flow down to CRM?

If yes, thaen what went wrong that I do not see it in CRM.

Question 2- If above is no, do we have to maintain manually in CRM 4.0?

Question 3- If Question 2 is yes, could you help me with the setting up the BP hierarchy step by step procedure in CRM including, pricing & partner function detn? Brief steps would be of immense help.

thanks

yash

[Former Member]

Hi,

the hierarchy should be visible in CRM after initial download.

check the queues (smq1 & smq2) to see if any relevant errors are there and check the bdocs (smw01) to see if all were processed correctly.

Also check the donwload object to see whether any blocks are present.

Michael.

[Former Member]

Hi Michael,

Thanks a ton.

Do we have to do any config/ customization before initial load start in CRM 4.0?

regards

yash

[Former Member]

none that I know of, but it's been quite a while since I did it on our system. You should check the bdocs: if any customizing is missing, the bdocs will trigger errors which describe the missing piece and refer to the objects you might need to download.

Michael.

[Former Member]

thanks again for the prompt reply Michael.

regards

Yash

[Former Member]

Hello,

Not sure, if you looked into these:

If you are downloading the customer hierarchy of type other than 'A', I think you need to explicitly maintain

for hierarchy type in CRM IMG.

Also you need to look PIDE setting in R/3 for hierarchy node to set grouping and number range.

[Former Member]

thanks for the reply Suresh.

We are using only A type and PIDE settings are done too.

thanks again

regards

Yash