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Former Member
Aug 02, 2016 at 01:21 PM

'Reevaluate Rules of Active Work Items' not working

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Dear Experts,

I am working on a test workflow in order to experience the escalation of Work Item through 'Reevaluate Rules of Active Work Items' in workflow header, instead of going for the 'Process Control' approach.

However, it seems to be not working as expected. i.e. the agent is not getting changed to new one.

My observations are,

1. Deadline monitoring job is working fine.

2. 'Escalate' event is getting triggered/ traced.

3. Rule is working as expected. I have checked the workflow by setting 'DEADLINE_REACHED' flag initially itself which sent the workitem to the new manager)

I have reviewed several articles on SDN as well as other SAP websites but couldn't identify the gap.

I have attached the screenshots regarding this workflow.

Please let me know where am I going wrong and how to correct it.

Thank you.

Regards,

Abhijeet.