Hi,
I’m knew with Solman customising (I’m BASIS consultant). I have a requirement from a company that has some clients connected to its Solman, where VAR configuration was made.
Now they need for one specific client to forward all the tickets from its productive system directly to SAP (no matter the hour, etc.). The same with the response from SAP, it should go directly to the client user.
The scenery should be:
User from client A generates a ticket --> the current attention workflow is executed (no change required)
User from client B generates a ticket --> if the system is productive then the tickets goes directly to SAP OSS, and the response from SAP goes to the client B.
Could you please tell me if its possible, and if yes, give me a little help to find the way.
Thanks in advance.
Kind Regards,
Diego.