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Former Member
Aug 01, 2016 at 09:40 AM

Escalation to alternate approver even if it's on hold

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Hi All,

Could you please help on this below, We are currently on GRC 10.1 SP 12.

GRC escalates access request to alternate approver even when the request is on HOLD status. I would feel GRC should escalate the requests which are in In progress status. But when the request is on HOLD status GRC should not trigger escalation workflow on it. Screenshot attached.

Do we have any specific solution or changes can be done to over come. Please advise.

Thanks in advance.

Regards,

Abhi

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