Dear Experts,
Currently, I am facing an issue in the production system. "READY/NOT READY radio buttons are grayed out meaning, It is not visible but if I change it to a different profile by selecting the drop-down list e.g. "Away" the radio buttons are enabled after which I select "Ready" option.
Now, I select "No ready" profile from the dropdown list and again select "Ready" button(option) however, it is graying out again but it is changing the status in CDT but grayed out in CRM.
When I call to this extension it is connecting in CDT but not in CRM.
I resolved similar kind of issues in the testing environment but this time this time it is happening in the production system and I tried various resolution steps but couldn't find solution hence I'm reaching out to the experts.
Things validated :
---> SM59 is connecting.
---> CDT "Ready/Not ready" option is displayed.
---> Couldn't find any error message in CRM_ICI_TRACE.
--> No Firewall blocking
--> SICF seems to be activated.
PFA screenshot. Am I missing something ? Could you please help me to resolve this issue.
Thanks & Regards
Rahaman