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Service Contract In SAP C4C

Posted on Jul 30, 2016 at 10:50 AM 904 Views

Hi Experts,

We are working on service contracts, but we are not able to understand how can we use SERVICE CONTRACTS (screenshot attached) in C4C. I see no option to create new service contract. Can you plz help how can I create new ?

Regards,

Pragati Verma

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    author's profile photo Former Member
    Former Member
    Posted on Jul 30, 2016 at 01:21 PM
    3

    Hi Pragati,

    Is your system also integrated with SAP CRM? Can you please verify your settings in the BC as in screenshot below.

    You can also refer the admin guide for more details.

    http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-1.pdf ---> section 4.4.9

    Regards,

    Pavithran


    BC for service contracts.PNG (75.7 kB)
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    • Former Member Former Member
      Aug 22, 2016 at 08:53 AM

      Hi Again Pavithran,

      Pavithran Srinivasan

      Can you please help me here one more time on Contracts feature. Actually the thing is we are able to create contracts from Contracts WoC But the thing is We're not able to find how should a Sales contract be created? Because all the time when we click on New button in Contract it always create a service contract. Can you please help with Sales contract as well?

      It's a service contract and we are able to create it successfully and it is reflecting in Service contract Facet as well in Customer screen.

      REgards,

      Pragati

      Capture.PNG (12.1 kB)
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  • author's profile photo Former Member
    Former Member
    Posted on Jul 30, 2016 at 11:24 AM
    1

    Hi Pragati,

    Ideally, if you have scoped in, you must be able to create the same.

    Can you also check if you are able to do a quick create from your Home screen (as highlighted in the icon in below screenshot).

    Also, I dont see your screenshot. Can you please send across the same.

    Regards,

    Pavithran

    Regards,

    Pavithran


    Service contract management.PNG (40.3 kB)
    quick create of service contract.PNG (123.3 kB)
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