Skip to Content
0
Jul 29, 2016 at 12:45 PM

BRF+ rule doesnt update the field

83 Views

Hi,

We are using BRF+ to determine the sold-to party field based on priority i.e. the decision table has entries like -

Priority Sold To Party P1 ABC P2 ABC P3 XYZ P4 XYZ


This rule works fine when the incident is created, the sold to party field is auto-populated when the incident is saved i.e. if while creation P1 or P2 priority is select the sold to party field is filled with values ABC and if while creation P3 or P4 priority is selected then the sold to party XYZ is populated.

However, if now we edit the incident and change the priority from say P2 to P3, the sold to field party value doesn't change from ABC to XYZ.

The action runs fine but the field doesn't get updated.

Please suggest.

Regards

Shubhra