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Partner Functions in Work Manager 6.4

Feb 09, 2017 at 06:38 AM

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Experts,

Is Partner Function data captured in any Work Manager 6.4 objects? I see that it is passed from backend through workorder bapi in return structure et_buspartner, but dont see it in any agentry object.

How can i bring it to agentry objects?

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1 Answer

Bill Froelich
Feb 09, 2017 at 04:37 PM
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I believe the partner function data is used when running Work Manager with the Customer Service option.

--Bill

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Thanks Bill. Since it is already being passed in Work Order Bapi return structure et_buspartner, i wanted to know if i could use it, perhaps through java changes and bring it in agentry object?

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Correct, you can of course extend the java and and the appropriate Agentry objects and files to expose the data in your application if needed.

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Hi Bill,

I have extended standard steplet, stephandler,bapi. Also added custom steplet in WorkOrder Fetch and did all the backend config. However, when i sync my device i get an error " Problem in BAPI Create (/SMERP/PM_DOWORKORDER_GET):Personnel ID not found in the work order fetch properties for the user XXXX".

Any pointers on what this issue could be related to?

Point to note: When i switch back to standard WorkOrder Get steplet in fetch WorkOrder, everything works fine as expected. Point being that i do have personnel ID maintained in system and I can see WorkOrders in standard OOB solution.

Thanks,

Alok.

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