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Partner Functions in Work Manager 6.4

Feb 09, 2017 at 06:38 AM


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Is Partner Function data captured in any Work Manager 6.4 objects? I see that it is passed from backend through workorder bapi in return structure et_buspartner, but dont see it in any agentry object.

How can i bring it to agentry objects?

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1 Answer

Bill Froelich
Feb 09, 2017 at 04:37 PM

I believe the partner function data is used when running Work Manager with the Customer Service option.


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Thanks Bill. Since it is already being passed in Work Order Bapi return structure et_buspartner, i wanted to know if i could use it, perhaps through java changes and bring it in agentry object?


Correct, you can of course extend the java and and the appropriate Agentry objects and files to expose the data in your application if needed.


Hi Bill,

I have extended standard steplet, stephandler,bapi. Also added custom steplet in WorkOrder Fetch and did all the backend config. However, when i sync my device i get an error " Problem in BAPI Create (/SMERP/PM_DOWORKORDER_GET):Personnel ID not found in the work order fetch properties for the user XXXX".

Any pointers on what this issue could be related to?

Point to note: When i switch back to standard WorkOrder Get steplet in fetch WorkOrder, everything works fine as expected. Point being that i do have personnel ID maintained in system and I can see WorkOrders in standard OOB solution.