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Jul 28, 2016 at 02:07 PM

How to withdraw a sales order from approval

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Dear All,

Is there any way , I can delete items from released( under approval) sales order.

Below is the business case:

Agent creates an order with item A and Item B and releases this order . Order is released and is in approval.

Now the customer wants to edit the order for removing ItemB. Since the order is in approval and its locked ,agent cannot do this .They have to wait until the order is send back by approvers.

How can we handle this case.Is there any way we can add option in SO so that agent can assign it back from approval state.

Thanks,

Resmi