Hi Experts,
Our client wants to use Maintenance contract scenario with the help of C4C so we have decided to demonstrate maintenance plan scenario to them. Below is my approach:-
We will create a maintenance plan based on Time based( Monthly basis) condition in which after expiring warranty date customer will add registered product to maintenance plan manually so that time based work ticket for maintenance can be created automatically every month. We followed the user guide:-
2. Time based
Example OIL_CHANGE is a measurement log which is associated to one or more registered product, such as: RP1, RP2, and RP3. A maintenance plan is created and activated with the mentioned registered products. The condition would look as follows: ○ OIL_CHANGE every six monthsScenario 1: First time service/ticket creation The valid from date of the registered product is compared to the current date. If this value exceeds six months (as mentioned in the example), a ticket is created. If there is no valid from date, the reference date of the registered product is considered. The measurement reading is not required here as it is a time based condition. The measurement log needs to be associated with the registered product. Example ○ RP1 – Valid from date is 3/1/2015 ○ RP2 – Reference date 3/3/2015 ○ RP3 – Valid from date is 8/1/2015 If the maintenance plan is running on 10/1/2015, then the system will check the values as follows: ○ For RP1 – 10/1/2015 minus 3/1/2015. This value is more than six months, so the condition is met and a ticket is created. ○ For RP2 – 10/1/2015 minus 3/32015. This value is more than six months, so the condition is met and a ticket is created. ○ For RP3 – 10/1/2015 minus 9/1/2015. The value is less than six months, so the condition is not met and hence a ticket is not created.
Now guide says that it compare current date with the valid from date of product and after conditions are fulfilled it will create ticket. But in my case product will be added to maintenance plan after warranty expires so How should comparison scenario work in this case?
2) I'm not able to understand How should I define time based condition for my case in Planning definition. Can you please explain how should we do this?
Can you please help here?
Requesting you to Please help...
Regards,
Saurabh