I configrate the E-Mail Inbound configuration. When a E-Mail arrived in our SAP Solution Manager 7.2 the Mail created directly a Incident (ZMIN)
I create a new Action in the ERMS Repository - Context ERMS. Its called Create Incident with Action Service - ID AH_CREATE_INC
So in the Actionparameter I just created "Description)
So in the Inbox, everything looks fine. But!!!
I Want when the E-Mail create a Incident that in the ticket the Support Team is automatically assigned and maybe sold -to -party.
Thank you for your help.