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Former Member
Jul 28, 2016 at 09:34 AM

Inbox -> Incident Support Team finding

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Hi Experts,

I configrate the E-Mail Inbound configuration. When a E-Mail arrived in our SAP Solution Manager 7.2 the Mail created directly a Incident (ZMIN)

I create a new Action in the ERMS Repository - Context ERMS. Its called Create Incident with Action Service - ID AH_CREATE_INC

So in the Actionparameter I just created "Description)

So in the Inbox, everything looks fine. But!!!

I Want when the E-Mail create a Incident that in the ticket the Support Team is automatically assigned and maybe sold -to -party.

Thank you for your help.

Kindly regards

Tom

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