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Jul 28, 2016 at 06:55 AM

why Custom workflow is going to Error Status ?

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My custom workflow Decision step have one Collaboration tab ( Text message is changes between agent executing work item and other person )

when agent selecting the Collaboration Step it is going to Error ?

Error : agent is not assigned

But Agent is available for that rule (agent assigned from rule ).

when i execute t-code SWPR workflow is in process status again .

when the agent select the other decision other then collaboration , it working fine .

Please suggest any solution ...

Thanking you in advance..