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Former Member
Jul 28, 2016 at 03:18 AM

Agent Assignment Rule Changes Causing Strange Behavior, HELP!!

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Hello There,

Recently, I had an agent determination rule changed to accommodate changed requirements. The new agent determination rule now looks for additional approvers(agents) based on newly established PD relations. The rule works like a charm when tested in PFAC or when new workflows are initiated. I was feeling smug about the entire thing. But in the rare event(post the changes this hasn't been that rare), when agent rules have to be executed on a workflow instantiated before the changes went in, from the workflow administration menu then all hell breaks loose. The task now shows agents that are not really the agents. I don't expect the task to show the agents based on the changed agent determination rule as the WF version would still be old one but showing up unrelated users still beats me.

Can anyone rescue me, please! I have tried using a break point in the FM of the agent determination rule to see if I can debug this thing to understand what is happening but to no avail.

Regards,

Kumar

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