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SAP C4C Product warranty and Product maintenance contract

Hello Experts,

I have a few questions regarding Product warranty and Product maintenance:-

1) Is there any notifications functionality in the system by which if a registered product warranty is getting expired then it should notify

that product warranty will expire or have expired? How can we do this ?

2) How can I maintain Product AMC( Annual Maintenance contract) scenario in the system?

3) How can we do "if warranty of a registered product expires then the product should automatically covered under AMC contract"?

Request you to Plz. help with these queries.

Regards,

Saurabh

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  • Posted on Jul 27, 2016 at 02:49 PM

    Hello Saurabh ,

    1.For your 1st query , since 1608 release we have included Workflow Rule for Installation Point/Ibase .(Installation Point is type of Registered Product).

    =>When I check creating Workflow Rule for Installation Point (In 1608 release) , I could not see there exist standard field 'Warranty Date' under 'Define Condition' .

    Result can not see option to trigger notification when Warranty Date of Registered Product is expired.

    Maybe you can check if you created extension field 'Warranty Date' within Work Flow Rule and satisfy your requirement .

    2.For 2nd and 3rd question ,I could not find such behavior .You can wait for other expert to confirm .

    ***Please Note : In future ,request you to create separate thread for different issue as responsible experts can answer it ..

    Regards,

    Ankush.

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    • Hi Ankush,

      Thanks for replying...

      1) The thing is I have read this thread Flag the warranty expired or nearing to expire Registered Products : View Idea that There is list variant for Registered Product list that shows "Warranty Expiring Soon" but I can't find this option in Registered product. Can you please check with this?

      2)For second and third query I have read about maintenance plan feature in sap c4c. I guess it is not possible to automatically start a maintenance contract after warranty expires. That's ok!

      So can you just explain me about the maintenance plan and how does it work? And also what is the difference between maintenance plan and service contract? How are they correlated?

      Regards,

      Saurabh

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