Hi All,
As we performing the system upgrade with SUM, we faced the error as being shown here:

The user password we used is correct.
The note 927637 cannot be implemented in the system. How can we troubleshoot this step?
The SAP system is installed on Windows server.
The Software Update Manager we used is 1.0 SP17.
SAP host agent 7.21 SP15.
Best regards,
Duy