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Has anybody else seen the new 'logout' message?

It started appearing since yesterday - I assume, that this is part of the new release (there is no information yet in SAP Community Release Notes , I found no blogs from Jerry either, so I have no clue whether this is a part of a bug-fix or intended as an improvement.

I usually try my best to be supportive, when posting feedback, but this new feature is so horrible, that I find it more challenging than usual to keep a civil tone.
1. From a user perspective: why am I seeing this? I opened the page of a question in the evening and left it for a few hours. This is quite normal - I read a few questions after working hours, but sometimes I am too tired or busy to answer immediately and respond early in the morning. What is wrong here? I log on in exactly the same way as always - user/password, I have not installed updates this week, I have not changed drastically the way I use the site (apart from using an external program as comments editor and a draft blog with links for navigation).
In the old forum there were lots of complaints, related to SAP One Support Launchpad session expired time-outs. There were similar complaints from forum members about the 'session expired' in the Activity stream. Don't SAP project team members speak to each other? Session expired messages in websites are despised almost universally - even if there is a good explanation why these occur.

2. The message content: when you design a pop-up, keep the text short and informative. Pop-ups are intended for a few words, not for 'War and Peace'. Luckily, I am using a laptop with decent screen resolution, but on a smaller screen this won't look good.

3. If I have typed something as a response - what happened to this Saving Draft message, which I see sometimes? Even if I got logged out due to inactivity, why a draft cannot be preserved and loaded the next time I log on and open the question link? Is this not the main purpose of saving drafts on server side? This is just one more reason to keep on using Notepad++. I know, there were reports that sometimes a response cannot be posted (the submit button becomes inactive), but this is not a real solution, find a better one, after all you are the experts...

4. One more thing (slightly unrelated to my current feedback/rant): when I typed the question title, I got a peculiar suggestion from the type-ahead:


How is this archived discussion Enhancement of extractors even remotely relevant to what I am asking?

5. Most used tags selection: I find it strange that the site cannot recognize Using SAP.com as an often used tag by me: after all, 14 out of my 15 questions have it as a primary tag.

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5 Answers

  • Best Answer
    Feb 09, 2017 at 11:03 AM

    Hi Veselina,

    Jürgen already referenced my technical explanation - here's the direct link: http://answers.sap.com/comments/123088/view.html So to keep it short, it's a workaround, not a feature and we simply needed to implement it to prevent data loss. I'm far from being proud of it, but as our platform sometimes has these issues with session/CSRF token management which won't be solved before the next major upgrade (which we will deploy as soon as the vendor releases it) we needed to find a way to deal with it.

    Moreover, the popup is not designed by us, we simply send an alert using the browser's own capabilities. So the popup will look differently if used on a mobile browser - and the text should still be short enough to fit on a today's mobile device's screen. However, if you have a shorter alternative which contains all the necessary information (and if possible the apology as well), I'll change it...

    And then some additional information concerning the draft handling: It is stored locally in the browser's own storage (for technical details see e.g. https://developer.mozilla.org/en/docs/Web/API/Window/localStorage ) and not on the server. Moreover, it's overwritten as soon as you start to ask/answer another question. Though I'd love to have a server-based solution, this one also comes with the complete package - as the session handling and we will find a solution here as well. But there's no ETA for the drafts yet.

    So we're with you and we also feel the pain as we're using the platform as well. Please trust me that we're doing our best to solve the issues.

    Thanks and best regards, Sebastian

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    • I don't know if my observation can help you much, but I noticed that this message appears in the case of longer inactivity (during the day I use a different browser, because I need a separate one for SAP notes search with my S-user), when you don't have Activity stream open. In many cases a refresh is triggered by the 'session expired' popup in Activity stream - then you don't see the new popup. Maybe, if you can deactivate temporarily the refresh in Activity stream in a test environment, you can get the message to appear more frequently (my understanding is that the difficulty to reproduce the case is one of the reasons why the problem is tricky to solve).

      Currently I am using Pale Moon 27.0.1, Windows, 32-bit version (it also appeared with 27.0.3), private browsing mode, no third-party cookies accepted, NoScript (white-listed sap.com), Ublock Origin (Easy List+ Bulgarian list, the rest of the 3-rd party filters is what you get by default), User Agent Mode: Gecko Compatibility. As to the rest of the non-SAP.com tabs, which I have left open, I don't think that they had much to do with the case.

  • Feb 09, 2017 at 05:55 AM

    see Sebastians answers from yesterday in my question https://answers.sap.com/questions/69559/index.html

    to 5: it is a known bug, currently you only get the tags you are following

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  • Feb 09, 2017 at 09:49 AM

    To your point 4: Please have a look at (and please vote for) this idea on Idea Place.

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    • I voted up, thank you for pointing it out. I admit, I stopped checking ideas after I started to get disillusioned, that I will see any of the nice suggestions there being implemented in the foreseeable future.

  • Feb 09, 2017 at 12:58 PM

    Thanks a lot Veselina for your input and detailed report. I will continue to work with IT to improve this experience. We will also investigate why you got an irrelevant proposal for your question.

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  • Feb 09, 2017 at 12:58 PM

    Thanks a lot Veselina for your input and detailed report. I will continue to work with IT to improve this experience. We will also investigate why you got an irrelevant proposal for your question.

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