Hello all,
Our current implementation involves integration between C4C and SAP ERP using N/W PI. The sales reps will be using the sales cycle functionality in C4C i.e creating lead, converting to opportunity, creating a sales quote and triggering sales order creation in ERP from C4C. As a result, in Reports, they will get to see the total order value (amount) generated against various parameters like Sales Quote number, Account details etc. In some cases, as a mandatory business requirement, they will also go and directly create Sales Orders in ERP. Will this value (amount of the order i.e total price) also flow into C4C? Otherwise the Reports will show incorrect data, i.e only values generated from C4C.
If yes, where and how will this be maintained in C4C.
The Customer needs the total value (C4C triggered Orders + Orders punched directly in ERP) to be shown in C4C (Against account ytd and in Reports).
Does C4C take care of this post Integration?
Thanks and regards,
Nikhil Pais