Server tools shows as installed but not installed

[former_member267729]

Hi All ,

We removed the SAP Business One 9.1 PL05 software in Win 10 ( both server and client & the from C in program files )

So SAP was completely removed from the system and it does not show up under Control panel or program files . We also used CCleaner to remove the missing registries in the system .

Now , when we try to reinstall SAP B1 , first by trying to install , the application shows up as Server tools in installed .

However , server tools is not installed in the system .

Can anyone suggest how we can solve this issue , as we are not able to reinstall SAP and we cannot reformat the OS of the system as it is a live server .

Really appreciate your help in reinstalling SAP in the server .

Thank you .

[kothandaraman_nagarajan]

Hi,

Please raise ticket to SAP support.

Thanks

[former_member267729]

Hi

How can i do it please.

[kothandaraman_nagarajan]

If you are customer, please check with your SAP partner. They will submit ticket for you.

[former_member184396]

In my experience, Implementation is not covered in annual customer service, but additional contract (payment) !!

[former_member186605]

Dear Elhadj,

please see SAP note 722980 - Guidelines for creating customer incidents in SAP Business One area

Best, Peter

[Former Member]

Hi,

We've had this same issue, to resolve it what we did was install Server Tools again, then remove it (again), and it worked. After this, we could do the full re-installation again. It worked for us, as long as you've removed all the files you can related to SAP.

Hope this helps!

Jamie

[former_member267729]

Hi,

I can't install again server Tools, it's asking to browse SLD, i don't find that anywhere on my files ...

[former_member184396]

Hi, Ng,

There are many checkpoints before re-install SAP B1, the most easy is re-insall Windows Server OS...

The cleanup I did as below, you may verify which one you have not yet done.

1. Control Panel - Program & Features -- Uninstall all SAP related  (SAPB1 Server tools, SAP B1 Server, SAP B1 DI API, ...etc.)

2. Delete related SAP folders from your disk;  like C:\ or D:\Program Files\SAP;

3. SQL Server - Activity Monitor - delete related SAP processes "Kill Process'.

4. Verify SQL Server, any SAP Common, US Demo databases,   if any ,  detach these DBs.

5. remove Startup\SAP* shortcut

6. Task Managers \ SAP apps - End Process

7. Restart your server before your new installation !!

Then you should be successfully re-install SAP B1 in server.

Good luck,

Michelle