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Server tools shows as installed but not installed

Hi All ,

We removed the SAP Business One 9.1 PL05 software in Win 10 ( both server and client & the from C in program files )

So SAP was completely removed from the system and it does not show up under Control panel or program files . We also used CCleaner to remove the missing registries in the system .

Now , when we try to reinstall SAP B1 , first by trying to install , the application shows up as Server tools in installed .

However , server tools is not installed in the system .

Can anyone suggest how we can solve this issue , as we are not able to reinstall SAP and we cannot reformat the OS of the system as it is a live server .

Really appreciate your help in reinstalling SAP in the server .

Thank you .

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3 Answers

  • Posted on Jul 26, 2016 at 07:25 PM

    Hi, Ng,

    There are many checkpoints before re-install SAP B1, the most easy is re-insall Windows Server OS...

    The cleanup I did as below, you may verify which one you have not yet done.

    1. Control Panel - Program & Features -- Uninstall all SAP related (SAPB1 Server tools, SAP B1 Server, SAP B1 DI API, ...etc.)

    2. Delete related SAP folders from your disk; like C:\ or D:\Program Files\SAP;

    3. SQL Server - Activity Monitor - delete related SAP processes "Kill Process'.

    4. Verify SQL Server, any SAP Common, US Demo databases, if any , detach these DBs.

    5. remove Startup\SAP* shortcut

    6. Task Managers \ SAP apps - End Process

    7. Restart your server before your new installation !!

    Then you should be successfully re-install SAP B1 in server.

    Good luck,


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  • author's profile photo Former Member
    Former Member
    Posted on Jul 27, 2016 at 11:28 AM


    We've had this same issue, to resolve it what we did was install Server Tools again, then remove it (again), and it worked. After this, we could do the full re-installation again. It worked for us, as long as you've removed all the files you can related to SAP.

    Hope this helps!


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  • Posted on Jul 27, 2016 at 01:14 PM


    Please raise ticket to SAP support.


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