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Jul 26, 2016 at 10:57 AM

SUM 17 on Windows - sapcontrol error in PREP_INPUT/INSTANCELIST_PRE

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Hello,

I am running SUM 17 for a DMO procedure, on a Windows Server.

Upgrade from ERP6EHP6 to EHP8 and migration from MSSQL to HANA.

In the Extraction phase, in PREP_INPUT/INSTANCELIST_PRE phase, I get the following error:

Last error code set: Process E:\usr\sap\<SID>\DVEBMGS<inst_nr>\exe/sapcontrol.exe exited with 1, see 'E:\usr\sap\<SID>\SUM\abap\log\SAPup.ECO' for details.

The SAPup.ECO log reports:

EXECUTING E:\usr\sap\<SID>\DVEBMGS<nr>\exe\sapcontrol.exe -prot PIPE -host <hostname> -nr <inst_nr> -function AccessCheck Start

AccessCheck

FAIL: The user name or password is incorrect., CreateFile failed in plugin_pipefopen()

SAPup> Process with PID 9760 terminated with status 1 at 20160726084455!

The only two users that I enter in SUM are: DDIC/000 and domain\SAPServiceSID users.

I checked again the login with these users to make sure the password is correct, and it is.

I also already tried the following two notes:

1. 1563660 - sapcontrol, user authorization issues (SUM)

I adjusted the value of parameter service/protectedwebmethods to SDEFAULT, then to DEFAULT, then to NONE, and after each try, I restarted the SAP system and sapstartsrv services and I re-executed the step in SUM, but the error persists.

2. 1715038 - PREP_INPUT/INSTANCELIST_PRE <sid>adm user can not be verified in a distributed environment

I have created local users <sid>adm and SAPService<SID>, and added them to Administrator group, and restarted/re-registered SUM in hostcontrol with the local <sid>adm user, but the error persists.

saphostagent is 7.21 patch 15

I am also checking SAP note 1903632 - sapcontrol - "CreateFile failed in plugin_pipefopen()" error occurs sporadically

But \\.\pipe doesn't seem to exist. Is there any place else where sapcontrol would put it's file sapcontrol_XX ?

Or have you encountered the error above previously?

Thank you,

Delia

P.S: In the error there is prompted the actual hostname and SID and instance number, but I replaced it in this post only with <hostname> <SID> <inst_nr>