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Link to visit in workflow e-mail

Dear experts,

our customer sends out an e-mail to a manager via a workflow rule if a visit is completed and a specific field is filled out. It would be perfect, if the manager could click on a link in the e-mail and the corresponding visit automatically opened in C4C.

How does this link has to look like and is it possible to build the link dynamically with available place holders within visit workflow (e.g. integrate visit ID placeholder into the href html code)?

Thanks and BR,


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  • Best Answer
    Posted on Jul 26, 2016 at 01:15 PM

    The details on how to do this generically are available in the excellent post at External Integration of Custom Solutions in SAP Business ByDesign / SAP Cloud for Customer .

    Please also go through the comments in it for special cases (launching it with ID etc.)



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  • Posted on Jul 26, 2016 at 12:36 PM

    Hello Ulla,

    Apparently, the url may be the following, but you i think you can't use UUID as placeholder. Maybe you can copy it to an extension field \o/

    https:// .≈p.inport=Inspect&hideshell=true&Key= >



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