Developer crash when exporting to .csv

[former_member338618]

Hi,

Crystal Reports 2013 repeatedly crashes when exporting a certain report to .csv

This is not limited to my installation, another user gets the same problem (but I don't have his event logs)...

It generates 2 errors in the event log:

Error 1:

Faulting application name: crw32.exe, version: 14.1.6.1702, time stamp: 0x556ceec7

Faulting module name: u2fsepv.dll, version: 14.1.6.1702, time stamp: 0x556cc78c

Exception code: 0xc0000005

Fault offset: 0x0000fc49

Faulting process ID: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report ID: %13

Faulting package full name: %14

Faulting package-relative application ID: %15

Error 2:

Faulting application name: crw32.exe, version: 14.1.6.1702, time stamp: 0x556ceec7

Faulting module name: u2fsepv.dll, version: 14.1.6.1702, time stamp: 0x556cc78c

Exception code: 0xc0000005

Fault offset: 0x0000fc49

Faulting process ID: 0x81f0

Faulting application start time: 0x01d1e7167a4898d6

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u2fsepv.dll

Report ID: 802377d6-530b-11e6-bfe5-281878310ef8

Faulting package full name:

Faulting package-relative application ID:

Please advise.

Regards

Andrew

[former_member205840]

Hi Andrew,

May be the u2fsepv.dll export dll got corrupted, try to repair existing crystal reports or try to download any fix pack or service packs from below URL. 

You are on   SAP Crystal Reports 2013 SP6

Check for any new updates here : Downloads for SAP Crystal Reports and others

Thanks,

Sastry

[former_member338618]

Thanks Sastry,

I'm downloading SP8, see if that helps.

Strange that 2 separate installs have the same issue though.

Will let you know if this helps.

Regards

Andrew

[former_member338618]

Hi Sastry,

I have installed SP 8 & this still happens.

Here is the latest Error log:

Faulting application name: crw32.exe, version: 14.1.8.2060, time stamp: 0x574ce4ff

Faulting module name: u2fsepv.dll, version: 14.1.8.2060, time stamp: 0x574c9642

Exception code: 0xc0000005

Fault offset: 0x0000fc5b

Faulting process ID: 0x281c

Faulting application start time: 0x01d1e74baad492e5

Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Faulting module path: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\u2fsepv.dll

Report ID: aa299bc7-5343-11e6-bfe5-281878310ef8

Faulting package full name:

Faulting package-relative application ID:

Please advise

Regards

Andrew