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Former Member
Jul 26, 2016 at 01:54 AM

Hybris Marketing emails not sent out

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Hello,


We are implementing Hybris marketing email campaigns with Amazon SES being the email sending mechanism.

The integration with Amazon SES has been correctly set up and after running the check report CUAN_MKT_EXEC_CHECK_CONFIG, we find there are no errors.

Now, in the web UI, we release and activate an email campaign. The campaign log says that it is successfully executed however in the 'delivered messages' or 'sent messages' statistics, it says '0 messages sent' and '0 messages delivered'.

Now there are no ST22 dumps or error logs in /n/IWFND/error_log. Also, in SM37, the program CAMPAIGN_EXECUTION shows to be correctly and successfully executed.

Is there a tcode/table in Hybris Marketing that can show us why the emails haven't gone out? Funnily enough, if I go into the Contents studio in the web UI and send out a test email from the email object, it goes out to the recipients.

Alternatively, is there a place in Amazon SES where we can check why the emails might not have gone out?

thanks

Ritwik Sharma